Health Information Specialist I - Worcester, MA

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem – including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavant is building the future of how data is connected and used to improve health.

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

This is an entry level position responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associates must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.

• Onsite role in Worcester, MA.
• Full time:
  Monday‑Friday 8:00am‑4:30pm.
• Ability to work in a high‑volume environment.
• Processing medical record requests such as insurance requests, DDS requests, workers’ comp requests, subpoena requests.
• Documenting information in multiple platforms using two computer monitors.
• Proficient in Microsoft Office (Word and Excel).

• Knowledge of HIPAA and medical terminology.
• Familiarity with different EHR and billing systems.
• Experience working with subpoenas.

• Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor.
• Company equipment will be provided (computer, monitor, virtual phone, etc.).
• Full benefits: PTO, health, vision, and dental insurance, 401(k) savings plan, and tuition assistance.

• Receive and process requests for patient health information in accordance with company and facility policies and procedures.
• Maintain confidentiality and security with all privileged information.
• Maintain working knowledge of company and facility software.
• Adhere to the company’s and customer facilities code of conduct and policies.
• Inform manager of work, site difficulties, and/or fluctuating volumes.
• Assist with additional work duties or responsibilities as requested.
• Consistently apply medical privacy regulations to guard against unauthorized disclosure.
• Manage patient health records and safeguard patient records in compliance with HIPAA standards.
• Prepare new patient charts, gathering documents and information from paper sources and/or electronic health record.
• Ensure medical records are assembled in standard order and are accurate and complete.
• Create digital images of paperwork to be stored in the electronic medical record.
• Respond to requests for patient records both within the facility and by external sources, retrieving them and transmitting them appropriately.
• Answer inbound/outbound calls.
• Assist with patient walk‑ins.
• Assist with administrative duties such as handling faxes, opening mail, and data entry.
• Meet productivity expectations as outlined at specific site.
• Schedule pick‑ups as needed.
  
  Perform other duties as assigned.

• High school diploma or GED.
• Ability to commute between locations as needed.
• Ability to work overtime during peak seasons when required.
• Basic computer proficiency.
• Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis.
• Professional verbal and written communication skills in English.
• Detail and quality oriented regarding accurate and compliant information for medical records.
• Strong data entry skills.
• Ability to work with minimum supervision responding to changing priorities and role needs.
• Organization and ability to manage multiple tasks.
• Ability to respond to requests in a fast‑paced environment.

• Experience in a healthcare environment.
• Previous production/metric‑based work…