Medical Assistant

• Pay or shift range: $22 USD to $25 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Medical Assistant to join our Outpatient Psychiatry team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer:

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values:
  Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

• Provide on-site clinical and administrative support to psychiatrists, APRNs, and individuals receiving care through BHN's Outpatient Psychiatry program.
• Measure and document vital signs, including blood pressure, and communicate relevant clinical information to prescribing providers.
• Coordinate prescription and refill workflows, medication changes and dosage confirmations, medication prior authorizations, and pharmacy communication using approved electronic systems.
• Manage laboratory orders and results, including submitting electronic orders, following up with laboratories, and supporting required monitoring for prescribed medications.
• Maintain accurate databases and workflows for Rogers Orders, Clozaril monitoring, VNA nursing care plans, MassPAT reports, refill requests, prior authorizations, and letter requests.
• Coordinate with residential, care-management, primary-care, pharmacy, laboratory, and other treatment partners to support appointments, refills, lab work, referrals, and continuity of care.
• Document services, communications, medication-related activity, and other clinical support accurately and promptly in the electronic health record and memo-to-chart functions.
• Maintain medical supplies, equipment, and medication samples; dispose of biohazardous waste properly; and follow all OSHA and clinic safety standards.
• Support the onboarding of new prescribers and provide technical assistance with Care Logic, DrFirst, and other clinical systems and workflows.
• Deliver responsive customer service, maintain punctual and regular on-site attendance, manage competing priorities, and complete other duties needed to support efficient clinic operations.

Who You Are:

• High school diploma or GED required.
• Medical Assistant certificate or degree required.
• At least one year of experience working with a psychiatric or behavioral-health population required.
• Familiarity with electronic health records required, along with the ability to learn and use additional clinical and administrative software applications.
• Ability to accurately obtain blood pressure and other vital signs and review and understand medication dosages and instructions.
• Basic proficiency with Microsoft Excel, Word, email, internet applications, and electronic communication systems.
• Excellent customer-service, organizational, time-management, detail-orientation, and verbal and written communication skills.
• Strong interpersonal and teamwork skills, with the judgment to recognize when consultation with a provider, supervisor, or colleague is…