Periodontal Patient Coordinator

Job Details

Job Details

Job Location:

WORCESTER, MA 01609

Position Type:
Part Time Salary Range: $20.00 - $25.00 Hourly Job Category:
Health Care

Schedule:

Part-time; 3 days per week (flexible on days) must be able to work 7:30 am - 5 pm

Must have prior experience working in a periodontal office. Candidates who do not have this experience will not be considered.

• Create a welcoming, high-energy environment by greeting patients and setting the tone for an exceptional visit
• Keep the day running seamlessly by managing the schedule, minimizing wait times, and proactively solving issues as they arise
• Serve as the connection point between patients and the clinical team, ensuring smooth handoffs and clear communication
• Support patients through their visit — from check-in to check-out — including scheduling next appointments and collecting payments
• Present treatment plans, explain insurance coverage, and discuss financial options with confidence and accuracy
• Stay ahead of the schedule by confirming appointments, verifying insurance, and following up on missed or late arrivals
• Maintain accurate patient records and ensure all processes align with HIPAA standards
• Contribute to a clean, organized, and professional front office environment
• Support the team with onboarding, training, and day-to-day office operations
• Perform other duties and responsibilities as assigned by management

This is an opportunity to step into a well-run, team-oriented practice where your role is essential to both the patient experience and the success of the office.

• Previous experience in a periodontist office setting is required
• Hands‑on experience verifying insurance and a strong understanding of coverage, benefits, and patient responsibility is highly desired
• Proven ability to manage a busy schedule and multitask in a fast‑paced environment
• Strong communication skills with the ability to confidently speak with patients about treatment and finances
• High attention to detail and accuracy in handling patient information and payments
• Professional presence with a positive, team‑oriented mindset that provides exceptional customer service to all our patients
• Comfort using practice management software and standard office tools