Risk and Quality Administrative Assistant - Hybrid

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

385 Grove Street, Worcester, MA

Monday - Friday between 8am & 5pm.

If you are located in Worcester, MA, you will follow a hybrid schedule with two in-office days per week.

• Establish and lead an atmosphere of Just Culture
• Actively promotes and utilizes the safety event reporting system (RLDatix) for adverse events, including near misses, occurring at all Optum Massachusetts sites
• Conducts data aggregation and analyses to assess performance improvement opportunities and measure improvements
• Reviews insurance carrier information and reports to outside healthcare entities requesting malpractice insurance coverage verifications
• Assists with developing warning and termination letters for patients as directed
• Collects, evaluates and distributes relevant data concerning patient injuries; aggregate data summaries, monthly/quarterly trends; provides aggregate analysis of risk data and trending of losses, etc.
• Assist in the maintenance of Peer Review files consisting of claims, suits, PCEs, and patient complaints for each practitioner
• Performs various administrative functions for managers or others to relieve him/her of responsibility and detail
• Prepares and submits requisitions for supplies, equipment or maintenance service with appropriate signatures
• Prepares and distributes notices of correspondence to all Managers, Supervisors, Directors and Physician Leadership
• Prepares, copies and maintains records of correspondence, takes telephone messages, schedules appointments and meetings, supplies routine answers where possible, and places outgoing telephone calls
• Engages in extensive contact with all levels of personnel in a professional and confidential manner. Promptly and courteously receives all visitors to the department
• Maintains files and records usually of a highly confidential nature
• Prepares minutes of meetings, memos, and letters as required
• Works within established policy, precedent and guidelines. Work is broad, varied and complex
• Involves ownership of ongoing projects or one-of-a-kind tasks. Requires multi-tasking. Will need to be resourceful and track down information to find answers or solve problems and make decisions. Expected to create efficiencies and streamline processes as required
• Establishes own work plan and prioritizes, using and/or modifying established procedures, to ensure timely completion of assigned work in conformance with established departmental policies and standards; problems lacking clear precedent are usually reviewed with supervisor prior to taking action
• Complies with health and safety requirements and with regulatory agencies such as DPH, etc.
• Complies with established departmental policies, procedures, and objectives
• Enhance professional growth and development through educational programs, seminars, etc.
• Attends a variety of meetings, conferences, and seminars as required or directed
• Performs other similar and related duties as required or directed
• Regular, reliable and predicable attendance is required

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• 3+ years of secretarial/administrative support experience, preferably in a Healthcare setting
• Ability to work on Site at 385 Grove Street, Worcester, MA at least twice per week
• Solid automated spreadsheet skills (ability to set-up worksheets and formal data)
• Advanced word processing skills (ability to enter and manipulate complex, difficult and non-routine text or numerical date)
• Demonstrated ability to review and synthesize data and present data and strategy to a large group of diverse individuals
• Demonstrated ability to prepare spreadsheets including financial data and be able to determine when it is appropriate to use Excel, PowerPoint or Word
• Driver's License and access to reliable transportation

• Background in healthcare
• Working knowledge of graphics
• Experience and expertise in public speaking

• Busy office environment with frequent deadlines and interruptions
• Regional travel between medical groups
• Must be able to regularly travel to…