WIC Program Assistant

Title: Program Assistant

Program: Health Imperatives-Cape Cod and the Islands

Hours: Fulltime (35 hours per week), flexible, some evenings required, at least 4 Saturdays per year

Salary: $28.10

Benefits: Medical, dental, holiday, paid earned leave, retirement, etc.

Under the supervision of the Sr. Nutritionist, the Program Nutritionist provides nutrition services in multiple locations to WIC applicants and participants including:

• Performs reception duties such as:
  Answer and direct phone calls.
• Screen applicant inquiries for eligibility.
• Manage appointment scheduling/rescheduling including reminder phone calls.
• Greet and triage participants to appropriate staff.
• Oversee flow of applicants/participants in waiting area.
• Clerical duties as required.
• Follows all protocols and/or regulations for processing applicants/participants for (re) certification including:
• Verification of identity, income, residency, and participant category. Complete data entry for (re) certification.
• Educate and/ or explain participant’s rights and responsibilities, WIC foods, and using benefits at authorized vendors.
• Referrals to Mass Health, Supplemental Nutrition Assistance Program (SNAP), and Transitional Aid to Families of Dependent Children (TAFDC) programs as well as other health and human service programs.
• Provide notification for end of certification, missed benefits, and/or ineligible to receive WIC benefits.
• Oversees benefit issuance for prescribed food prescription including: (Re) issuing of food/formula prescription benefits.
• Security of WIC Card stock.
• Perform other duties as needed, including quality assurance activities. Supervision and Evaluation Program Assistant is supervised by, and receives annual evaluations from, the assistant director or program director.
• Must obtain Program Nutrition Assistant training within 1 year of hire

• High School Diploma or G.E.D.
• One year’s general office experience with proficient computer skills.
• Experience in health care or community facility preferred.
• Sensitivity to the needs of the participant population.
• Good communication and interpersonal skills.
• Availability to work at multiple WIC sites and during program clinic hours, as needed.

• Bilingual preferred.

• Ability to carry up to 20 pounds of program materials.