Site Coordinator

• Pay or shift range: $24 USD to $26 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

What We Offer:

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values:
  Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b),educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

• Generate authorization, failed revenue and eligibility reports on a day-to-day basis to proactively manage the front-end revenue cycle.
• Implement, monitor and maintain prior authorization and ensures authorizations are obtained in accordance with the insurance timely filing deadlines and entered correctly into EHR system.
• Work with program staff to obtain authorization for additional visits as needed to eliminate or minimize non-covered services.
• Enter all changes to client date, including demographic and insurance information into Carelogic with a high degree of accuracy, correcting any errors.
• Collaborate with appropriate program or department staff to resolve problematic trends, errors generated within the EHR or to communicate on clinical data required to obtain approved authorization.

Who you are:

• High school diploma or GED required.
• 2-3 years of related experience required.
• Ability to schedule, meet and maintain daily and monthly routines, as well as preserve the integrity of the EHR.
• Familiarity with mental health and substance use billing guidelines.
• Knowledge of credit/debit payment posting procedures.

PAY: $24.00 - $26.00 per hour

BHN is committed to social justice and diversity and strongly encourages diverse candidates to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.