Program Coordinator - Recovery

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SVCHS is a Federally Qualified Health Center (FQHC) dedicated to providing high-quality, affordable healthcare to the diverse communities of Bristol and surrounding areas. We are seeking aProgram Coordinator to join ourNew Day Recovery - Bristol team and support our mission of improving health and wellness in Southwest Virginia.

Southwest Virginia Community Health Systems is seeking a highly organized, mission-driven Program Coordinator to support operations at New Day Recovery (NDR), our substance use disorder (SUD) treatment program. This role combines behavioral health program support, front-office coordination, compliance oversight, and administrative leadership to ensure efficient and safe service delivery.

The Program Coordinator plays a critical role in patient access, referral coordination, scheduling, insurance verification, data management, and day-to-day site operations. This position ensures effective communication across the treatment team while maintaining compliance with organizational policies and regulatory requirements.

This is an ideal opportunity for a healthcare professional with experience in behavioral health, SUD programs, medical office operations, or healthcare administration who thrives in a structured, patient-centered environment. Join a team that is setting the standard for integrated care in Southwest Virginia.

Program & Operations Coordination

• Coordinate schedules for program staff and treatment team members
• Manage timekeeping, PTO requests, and staff coverage to maintain operational continuity
• Oversee daily site operations to ensure efficient and safe patient flow
• Conduct required site safety drills and meetings
• Ensure compliance with organizational policies and external regulatory requirements
• Monitor and ensure completion of critical incident reporting and required notifications

Patient Access & Front Office Support

• Provide front office check-in and check-out services
• Schedule patients individually and manage program calendars
• Coordinate with referral sources and individuals seeking services to ensure timely treatment access
• Respond to patient inquiries and concerns professionally and promptly
• Ensure smooth communication between patients and treatment team members

Insurance, Billing & Financial Oversight

• Verify insurance and coordinate billing information between patients and the billing department
• Collect and manage patient payments when applicable
• Maintain petty cash, cash drawer, and financial logs in accordance with policy

Data & Administrative Support

• Collect, enter, and maintain accurate patient data
• Ensure effective documentation and information flow within the program
• Maintain adequate supplies and resources for program operations
• Provide general office administration support
• Perform other duties as assigned in support of program and organizational goals

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred in healthcare administration, behavioral health, or related field)
• Strong organizational and time management skills
• Experience with scheduling systems and electronic health records (EHR)
• Knowledge of insurance verification and healthcare billing processes
• Ability to manage confidential information in compliance with HIPAA
• Strong interpersonal and communication skills
• Ability to manage multiple priorities in a fast-paced clinical environment

• Experience working in SUD treatment or MAT programs
• Familiarity with compliance standards applicable to behavioral health programs
• Experience handling cash management and financial reconciliation
• Supervisory or operational coordination experience

• Dental insurance
• Employee…