Associate Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities.

Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Reliant Central Check-In has an immediate opening for a friendly, patient focused and detailed oriented Patient Service Specialist to join our team. The Associate Patient Care Coordinator is responsible for the completion of set processes and protocols.

Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals.

Schedule (FT, 38.75 hours):
Monday through Friday, 8am - 4:30pm

Location:

5 Neponset St. Worcester, MA

Primary Responsibilities:

Verifies, re-verifies, and authorizes patient insurance coverage and eligibility utilizing computer-based patient registration/scheduling systems. Verifies and updates demographic, insurance, and other patient information. Confirms, collects, and posts patient co-payments and other outstanding balances

Reviews insurance denials to find errors

Maintains records and makes daily cash deposit as assigned

Identifies problem related priorities, and responds to emergency needs by contacting/interrupting physician/provider within guidelines

Resolves patients' questions regarding clinic schedules and billing concerns; handles requests for prescription refills, reschedules appointments, etc Notifies providers, patients and others of changes such as new scheduling, re-scheduling, no-show, emergency appointments and add-ons Complies with health and safety requirements and with regulatory agencies such as DPH, etc Complies with established departmental policies, procedures, and objectives

Enhances professional growth and development through educational programs, seminars, etc Attends a variety of meetings, conferences, and seminars as required or directed

Regular, reliable, and predictable attendance is required

Performs other similar and related duties as required or directed

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma/GED 1+ years of healthcare or customer service-related experience

Intermediate level of proficiency with Computer-Based Navigation (ability to navigate multiple screens, document electronically, typing while speaking on the phone & familiarity with technology)

Preferred Qualifications:

1+ years of experience working in a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays and maintaining medical records

Proficiency in Microsoft Office (Word, Excel and Outlook)
Knowledge of Epic EMR software

Ability to learn new software (EPIC/EMR) and flexibility to attend new hire training

Bilingual

Soft Skills:

Ability to work independently and maintain good judgment and accountability Ability to prioritize tasks to meet all deadlines Ability to work well under pressure in a fast-paced environment Demonstrated ability to work well with health care providers Strong organizational and…