Clinical Supervisor, LPN, Otolaryngology Clinic,

## Clinical Supervisor, LPN, Otolaryngology Clinic, 40 hours, Days Apply:
On-site (100% Onsite):
Worcester, MA University Campus:
Full time:
Posted Today:
R#
** Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health?  to apply through your Workday account.
**** Exemption Status:
** Exempt
* * Hiring Range:**$62,004.80 - $(based on a full time schedule of 40 hours per week).Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.
** Schedule Details:
** Monday through Friday
** Scheduled

Hours:

** 8:00AM-4:30PM (varies)
** Shift:
** 1 - Day Shift, 8 Hours (United States of America)
*
* Hours:

** 40
* * Cost Center:
** 10020 - 4060 Otolaryngology Cln This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.# #
** Everyone Is a Caregiver
** At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other.

And everyone, in their own unique way, plays an important part, every day.

Under the direction of the Manager Ambulatory Operations, supervises clinical support employees and activities for the efficient administration of patient care. Performs and coordinates a broad range of related functions to include direct patient care, telephone encounters, coordination of clinical support staff work assignments, staff scheduling and quality assurance initiatives.

I. Major Responsibilities:  1. In collaboration with Manager Ambulatory Operations, directs and supervises assigned personnel including performance evaluations, scheduling, orientation, and training.  Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions.  Participates and contributes to any required documentation regarding these activities.  Resolves grievances and other personnel problems within position responsibilities.  
2. Monitors workflow and productivity to evaluate clerical and clinic support staff performance.  Takes corrective action to ensure the efficient and effective workflow.  Works closely with Manager Ambulatory Operations regarding the training and development of clinical staff.
Participates in providing non-clinical office staff the clinical knowledge required to enhance their individual roles. Provides daily assurance that all areas are properly staffed with clinical support staff (Patient Care Associates, Medical Assistants and / or Licensed Practical Nurses) that are trained for a particular area. Changes work assignments as needed in order to assure an optimal workflow.  
3. Directs patient care activities.  Assesses patient flow. Is able to read and adapt to subtle changes in patient flow. Develops and maintains systems and processes to assure efficient flow.  Able to provide direction to the staff in times of unanticipated provider changes. Able to articulate a plan, taking into consideration patient acuity, staffing ratios and budgetary constraints.  
4. Performs and or delegates patient treatments. Documents patient care. Works closely with clinical support staff to develop and improve documentation in the medical records.  Develops and implements educational plans for…