Front Desk Agent

Overview

Front desk guest services role at Fairfield Inn Cape Cod, Hyannis, MA. Responsible for greeting guests, checking them in/out, and providing information about hotel facilities and local attractions. Maintain professional, courteous service to ensure guest satisfaction and a positive first impression.

• Greet and welcome guests upon arrival with a warm, friendly first impression.
• Register guests into the computer system, verify reservation details, and process payments.
• Handle cash and balance the cash drawer, maintaining accurate financial records.
• Provide guests with information about hotel facilities and local attractions.
• Assist guests with check-out and process various forms of payment.
• Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction.
• Maintain extensive knowledge of the hotel’s services, facilities, and the local area.
• Follow hotel policies and procedures, including safety and security standards, and continuously strive to improve operational standards.
• Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue.
• Work cohesively with the team, supporting management and collaborating professionally with co-workers.

• Understand the mission, vision, and goals of the hotel.
• Prioritize and work efficiently with limited supervision.
• Effective verbal and written communication skills, with the ability to upsell guests into rooms that fit their needs.
• Basic computer skills.
• Strong attention to detail and the ability to handle multiple tasks simultaneously.
• General knowledge of the city and its attractions, and extensive knowledge of the hotel, its services and facilities.
• Ability to handle cash and balance the cash drawer.
• Strong team orientation and ability to partner with management and other employees professionally.

Education: High School diploma or GED equivalent

Experience: 1 year of customer service experience preferred

Additional: Flexible schedule required based on business needs

Pay: The rate of pay for this position is $18.00/hr.

The minimum physical requirements for this position include, but are not limited to:

• Flexible and long hours sometimes required
• Must be able to lift and/or carry up to 50 pounds
• Ability to hear, understand, and communicate orally and in writing with staff, vendors, and guests in normal conversation; stand and walk for extended periods; bend, twist, push and pull, stoop, and kneel

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract or alter the at-will employment relationship. Management reserves the right to change, modify, or alter any duties listed to meet business needs.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable law. Peregrine Hospitality complies with applicable federal and state equal opportunity laws.

Peregrine Hospitality participates in E-Verify. Employment is contingent on identity and eligibility to work in the United States.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.