Evergreen Technician

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health?  to apply through your Workday account.

Exemption Status: Non-Exempt

Hiring Range: $22.24 - $40.04

Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations
.

Schedule Details: Monday through Friday

Scheduled

Hours:

8:00 AM – 4:30 PM

Shift: 1 – Day Shift, 8 Hours (United States of America)

Hours: 40

Cost Center: 99940 – 5985 Evergreen

This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading‑edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other.

And everyone, in their own unique way, plays an important part, every day.

Responsible for managing the replacement of end‑user devices as part of the Evergreen Program including PCs, laptops, printers, mobile devices and other related devices. This work includes the replacement of hardware as well as software and profile‑specific configurations on each device.

• Manages projects by use of MS Project, Excel, and Visio.
• Uses Ivanti/LANDesk, Hyena, Active Directory, MaaS
  360 and other tools.
• Attends a variety of coordination meetings as required or directed.
• Follows IS Inventory asset management process through the lifecycle of the device.
• Responsible for imaging and software installs on end‑user devices.
• Provides customer with updates as appropriate.
• Must maintain goals and measure set forth by the Manager over the evergreen program.
• Helps create and update knowledge‑base articles containing job aids for step‑by‑step instructions on how to upgrade hardware.
• Responsible for hardware replacement of devices such as, but not limited to, PC's, laptops, printers, diagnostic PC's and monitors.
• Provides configuration and deployment of various software applications including but not limited to Microsoft Office (Access, Excel, Outlook, PowerPoint, Visio, Word), Adobe Creative Cloud (Acrobat, Acrobat Pro, Captivate, InDesign, Photoshop), Cisco Jabber, Cisco Web Ex, VMware Horizon Client, Epic (various applications), SPSS, Tableau, SAS, Skype for Business, Internet Explorer, Microsoft Edge, Google Chrome.
• Activates cellular service on mobile devices for the following carriers:
  Verizon, AT&T, Sprint.
• Troubleshoots issues related to installation/upgrading and configuration of devices related to the evergreen program.
• Performs data and/or application backup and verification as necessary.
• Conducts performance and functional testing on PC equipment and software and restores any data and/or applications as necessary. Adjusts configuration options as required for installation.
• Creates a data backup/archive for devices scheduled to be decommissioned, removes all software, data files, custom applications, licensed software, etc.
• Provides appropriate instructions for users of newly installed devices.
• Verifies final disposition of asset (e.g., lease return, scrap, return to manufacturer for replacement, etc.).
• Identifies and troubleshoots network issues as it relates to end‑user devices.

• Complies with established departmental policies, procedures and objectives.
• Attends variety of meetings, conferences, seminars as required or directed.
• Demonstrates use of Quality Improvement in daily operations.
• Complies with all health and safety regulations and requirements.
• Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
• Maintains regular, reliable, and predictable attendance.
• Performs other…