Epic Security​/Systems Analyst

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health?  to apply through your Workday account.

Exemption Status:

Exempt

Hiring Range:

$56,243.20 - $

Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations
.

Schedule Details:

Monday through Friday

Scheduled

Hours:

8-4:30

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

99940 - 5946 IS OCM

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other.

And everyone, in their own unique way, plays an important part, every day.

• Manage and execute work in a high-volume Service Now queue, handling hundreds of joiner, mover, and leaver access requests weekly.
• Prioritize and route tickets based on impact, urgency, patient-care considerations, risk level, and defined SLAs.
• Troubleshoot end-to-end access issues, including request intent, user attributes, role mapping, provisioning outcomes, and in-application authorization.
• Own and maintain the Epic access catalog (roles, entitlements, risk tiers, prerequisites, approval workflows), ensuring accuracy as clinical and operational workflows evolve.
• Collaborate cross-functionally with Epic teams, HR, IT, and operational stakeholders.

• Works on cross-functional projects, attends project meetings, and ensures tasks are completed within the project scope and management guidelines.
• Proactively identifies barriers to completing work and escalates issues as needed.
• Attends all required meetings, assumes accountability for assigned follow-ups and practices closed loop communication.

• Attends product demonstrations and assess system functionality against customer requirements.
• Participates in application upgrade processes, including reviewing and configuring new functionalities, testing features, and developing job aids for users.

• Collaborates with subject matter experts, caregivers, and vendors to evaluate and configure application features.
• Configures application features, security settings, and develop support documentation, including test scripts and workflow diagrams.

• Investigates and resolves issues related to application, system configuration, and security setup.
• Participates in ticket triage and analysis to determine the appropriate work stream and assist in scoping efforts.
• Troubleshoots application components within server configurations, including system services and interface jobs.
• Works with third‑party vendors to install, configure, and troubleshoot vendor software.
• Effectively participates in critical incident response and escalates appropriately as needed.

• Develops support documentation for application teams, including test scripts, workflow diagrams, and knowledge base articles.
• Partners with the training team to create end‑user training materials.

• Actively learns and applies new skills to improve support for customers and coworkers.
• Stays current with core application certifications, system development, and emerging trends in information systems technology.
• Actively participates in professional development programs defined by department.

• Demonstrates adaptability to dynamic responsibilities and evolving project requirements.

Must be able to work off hours as needed and participate in an on‑call rotation.

• High school diploma/GED.
• Epic/Work…