Sr Systems Analyst- EPIC ClinDoc​/Stork

Overview

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? Apply through your Workday account.

Exemption Status: Exempt

Hiring Range: $68,369.60 - $

Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations.

Schedule Details: Monday through Friday

Scheduled

Hours:

8 a.m. – 5 p.m.

Shift: 1 - Day Shift, 8 Hours (United States of America)

Hours: 40

Cost Center: 99940 - 5961 Inpatient

This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. We are a large health system with focus on patient care, academic excellence and leading-edge research.

• Project and Meeting Leadership:
  Proactively identifies barriers to completing work and escalates issues with proposed solutions.
• Attends required meetings, assumes accountability for assigned follow-ups and practice closed-loop communication.
• Participates as workstream lead on cross-functional projects, ensures tasks are completed within scope and project management guidelines.
• Runs optimization requests, including scheduling meetings, identifying timelines, and allocating resources.
• Stakeholder Engagement:
  Develops and maintains partnerships with operational staff, serving as a subject matter advisor for application-related questions.
• Leads discussions with subject matter experts, caregivers, and vendors to evaluate, design and configure application features.
• Product Evaluation and Application Support:
  Attends product demonstrations to assess system functionality against customer requirements and recommends appropriate software solutions.
• Facilitates application upgrade processes, including recommending new functionalities to operational caregivers.
• Tests new features and functionalities and develops job aids for customer support and training.
• Issue Investigation and Troubleshooting:
  Investigates application and system configuration issues to develop and implement effective system fixes.
• Participates in ticket triage and analysis to determine the appropriate work stream and assist in scoping efforts.
• Independently troubleshoots application components within server configurations, including system services and interface jobs, and engages other teams as necessary.
• Effectively participates in critical incident response and escalates appropriately as needed.
• Collaboration and Configuration:
  Collaborates with subject matter experts, caregivers, and vendors to evaluate and configure application features.
• Configures application features, security settings, and develops support documentation, including test scripts and workflow diagrams.
• Builds relationships with third-party vendors to maintain vendor software.
• Documentation and Training:
  Develops support documentation for application teams, including test scripts, workflow diagrams, and knowledge base articles.
• Partners with the training team to create end-user training materials.
• Mentorship:
  Mentors less experienced team members, providing guidance and support for their development.
• Continuous Learning:
  Actively learns and applies new skills to improve support for customers and coworkers; advances knowledge of current products, including obtaining application certifications and staying updated on system configurations and industry trends; participates in department-defined professional development programs.
• Adaptability:
  Demonstrates high adaptability to dynamic responsibilities and evolving project requirements.
• Must be able to work off hours as needed and participate in an on-call rotation.

License/Certification/Education

• Required:
  
  Bachelor's degree in Computer Science or related field, or equivalent work experience.
• Required:
  
  Epic/Workday/Application certification(s) or ability to achieve, as required by department.

Experience/Skills

• Required:
  
  3 years experience with enterprise platforms (EHRs/ITSM/ERPs).
• Required:
  
  Team player with strong problem solving, time…