Applications Analyst II - Epic Research

Overview

Position Summary:

The Applications Analyst II is a business specialist and technology generalist responsible for aligning technology solutions with business strategies. The role proactively identifies opportunities to apply technologies to business processes by informing and advising customers on information system technologies' functionality, costs, benefits, and implementation requirements. It functions as a technical liaison and broker of services with various vendors and must develop and maintain credibility and effective working relations with both customer management and IT personnel.

The position requires understanding of business problems, IT strategies, issues, and priorities, and a forward-thinking approach to applying technology to improve business processes within strategic system goals.

Position:
Applications Analyst II - Epic Research
Department:
Research Information Systems

Schedule:

Full Time - Remote

• Reviews and interprets federal regulations to develop solutions and mitigation strategies for implementation to achieve and/or maintain requirements within EHR systems.
• Provide support to assigned customers in defining or designing business processes and identifying enabling technologies based on customer requirements.
• Collaborate as a team player; be flexible, friendly, congenial, and enthusiastic.
• Actively seek ways to apply technology to business processes, researching and providing information on technical trends and competitors’ practices relevant to the client business.
• Assess near-term needs using structured interview processes to establish business priorities.
• Consult with technical subject matter experts and develop alternative technical solutions; advise on options, risks, costs versus benefits, and impact on other business processes and system priorities.
• Coordinate multi-system solutions to clarify interdependencies (and interfaces) so that systems appear seamless to customers; align with other IT functional areas and inform customer management of progress.
• Inform IT groups of user issues and potential potholes, or resolve conflicts as needed.
• Diagnose, analyze, and resolve software issues independently or by engaging the appropriate parties to achieve a resolution.
• Document all aspects of project plans (scope, definition, testing, delivery, and support) and coordinate business/clinical and IT implementation resources for successful delivery; participate in a team environment to enable objectives.
• Conduct business process analyses, needs assessments, and preliminary cost versus benefit measurements; broker other IT services and communicate trends and requirements to and from customers and IT.
• Proactively identify opportunities to apply technologies to business processes; inform and advise customers on information system technologies’ functionality, costs, benefits, and implementation requirements.
• Perform other duties as assigned or necessary.

Education requirements:

Associate's degree (or equivalent combination of formal education and experience). Bachelor's degree preferred.

Requires at least 2+ years of relevant experience in either: business systems analysis (preferably across multiple hardware and software platforms) or an equivalent combination of education and experience.

• Epic proficiency or certification in Epic Research module preferred
• Ambulatory certification preferred
• Beacon proficiency preferred
• Strong understanding of Epic integration with various external platforms and systems
• Experience in business process re-engineering or process improvement involving broad-based information systems and tools to effect business change
• Experience organizing, planning, and executing projects from vision through implementation, involving internal personnel, contractors, and vendors

• Knowledge of the assigned business area’s products and processes.
• Strong technical knowledge and ability to explain complex technical concepts in business-friendly terms.
• Understanding of project management concepts for planning and implementing multiple projects in a cross-functional…