UX Program Manager Job Worcester area,Massachusetts USA,IT/Tech

UX Program Manager About the Role

We are seeking a strategic and highly operational UX Program Manager to help scale experience delivery across our product ecosystem. This role will lead operational programs supporting Product Design, UX Research, and Design Systems teams by building scalable workflows, governance models, prioritization frameworks, and AI‑enabled delivery practices. The ideal candidate combines systems thinking, operational leadership, UX fluency, and cross‑functional program management expertise, partnering closely with Product, Engineering, Accessibility, Research, and Design leaders to improve organizational effectiveness, design consistency, delivery velocity, and user‑experience quality at scale.

Potential

Locations

Boston, MA
Columbia, SC
Bolivar, MO

What You’ll Do

UX Platform & Program Leadership
- Lead cross‑functional UX programs across Product, Design, Engineering, Research, Accessibility, and Platform teams
- Drive operational alignment, roadmap coordination, governance, and delivery planning across UX initiatives
- Improve visibility into priorities, dependencies, risks, and overall UX delivery health
Design Systems & Backlog Operations
- Support Design Systems governance, adoption, release coordination, and component lifecycle management
- Oversee UX and Design System backlog prioritization, intake, and roadmap alignment
- Partner with Product and Engineering leadership to balance strategic initiatives, accessibility, technical debt, and delivery priorities
AI‑Enabled Workflow & Operational Excellence
- Identify and implement AI‑assisted workflows, automation opportunities, and operational improvements across UX teams
- Establish scalable operational frameworks, quality standards, metrics, and reporting practices
- Drive continuous‑improvement initiatives that enhance delivery efficiency, collaboration, and experience consistency

Required Qualifications

5+ years of experience in Program Management, Design Ops, Product Operations, UX Operations, or Technical Program Management
Experience supporting Product Design and/or Design Systems organizations
Strong understanding of agile product development and cross‑functional delivery models
Experience managing complex programs across distributed teams and stakeholders
Excellent communication, facilitation, and organizational leadership skills
Strong systems‑thinking mindset with the ability to improve operational scalability

Preferred Qualifications

Experience working with enterprise‑scale Design Systems
Familiarity with AI‑assisted workflow tooling and automation practices
Experience with accessibility governance and UX quality standards
Knowledge of Product Operations or platform delivery models
Experience with operational analytics and delivery metrics
Familiarity with tools such as Figma, Azure Dev Ops, Jira, Confluence, Mural, Aha, or Linear

Knowledge, Skills, Abilities and Behaviors

Strong understanding of UX, Design Systems, and product development life cycles
Experience leading cross‑functional programs across UX, Product, and Engineering teams
Ability to manage and prioritize UX and Design System backlogs at scale
Knowledge of Design Ops, Product Ops, and operational governance practices
Experience improving workflow efficiency, delivery processes, and operational scalability
Familiarity with AI‑assisted workflows, automation, and intelligent operational tooling
Strong systems‑thinking and organizational problem‑solving abilities
Ability to establish operational frameworks, standards, and governance models
Excellent communication, stakeholder management, and executive presentation skills
Ability to manage complex dependencies, risks, and competing priorities
Experience using tools such as Figma, Jira, Confluence, Miro, Airtable, or similar platforms
Knowledge of accessibility standards, UX quality practices, and experience consistency principles
Ability to use metrics, reporting, and operational analytics to drive decision‑making
Strong collaboration and leadership skills in highly matrixed environments
Ability to balance strategic planning with hands‑on operational execution

Success in This Role Looks Like

UX teams operate with greater clarity, consistency, and efficiency
De…