Clinical Field Services Engineer; FTE

Position: Clinical Field Services Engineer (FTE & Contract Both)
Role : Clinical Field Services Engineer

Location: Worcester, MA

FTE & Contract Both

Responsibilities:

• Conduct comprehensive inventory of clinical devices, including radiology modalities, as part of a network migration project to ensure accurate asset tracking and seamless integration into the new infrastructure.

• Update configuration settings on medical devices to ensure proper functionality and connectivity during a phased, site-by-site network migration.

• Respond to technical support requests and helpdesk tickets in a timely manner, ensuring resolution within defined service level agreements (SLAs).

• Deliver high-quality customer service by maintaining a professional demeanor, addressing client concerns promptly, and fostering positive relationships.

• Document service activities, including repairs, upgrades, and preventive maintenance, in accordance with company protocols.

• Collaborate with external vendors and internal teams to coordinate service efforts, resolve complex issues, and support continuous improvement initiatives.

• Adhere to all applicable healthcare regulations and standards, including HIPAA, to ensure patient data privacy and operational compliance.

Required Qualifications:

• Associate degree in Biomedical Engineering, Electronics, Information Technology, or a related technical discipline; equivalent technical training or experience may be considered.

• Minimum of 2 years of hands-on experience in a clinical, biomedical, or field service technician role, preferably in a healthcare environment.

• Solid understanding of medical device operation, integration, and healthcare IT systems (e.g., EMRs, PACS, HL7).

• Demonstrate foundational networking knowledge, including understanding of IP addresses, subnets, and device connectivity, to support troubleshooting and ensure proper integration of clinical devices within the network infrastructure.

• Strong organizational skills with the ability to manage multiple priorities and work independently in dynamic clinical settings.

• Excellent interpersonal and communication skills, with the ability to collaborate effectively with clinical staff, vendors, and technical teams.

• Valid driver's license and willingness to travel regularly to healthcare facilities within the assigned region.

Preferred Qualifications:

• Bachelor's degree in Biomedical Engineering, Clinical Engineering, or a related technical field.

• Experience supporting a wide range of medical devices across multiple manufacturers and modalities, including radiology and cardiology modalities from Siemens, GE, and Philips

• Experience working with clinical information systems, including electronic medical records (EMR) and picture archiving and communication systems (PACS), such as Epic and Fuji Synapse.

• Experience with asset management systems and helpdesk ticketing systems.

• Strong documentation skills, including accurate service reporting and configuration updates.

• Previous experience in desktop support, including troubleshooting operating systems, software applications, and peripheral devices.

• Previous experience working in a multi-site healthcare system or with mobile service teams.