Lead, IT/Tech, IT Consultant
Job in
Worcester, Worcester County, Massachusetts, 01601, USA
Listed on 2026-06-02
Listing for:
TATA Consulting Services
Full Time
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
IT Consultant, IT Project Manager, Systems Analyst, Cloud Computing
Job Description & How to Apply Below
Must Have Technical/Functional Skills
Experience as a Senior Consultant with ITSM/ITOM /integration
* Serve as primary technical point-of-contact and manage technical delivery from global/offshore teams.
* Understand the current class manager structure and identified the unwanted custom class(which are available in OOTB) and removed from CMDB with standard procedure.
* Gathering Business services and associated application services list and details from client team.
* Coordinate with application and infrastructure teams to understand all layers of the technology stacks that input into event management and service maps.
* Analyze the current status of the instance and prepare the project plan to apply the CSDM model in the environment
* Define, at an architectural and design level of detail, technical solutions aligned and Service Now Implementation Best Practices on event management
* Understand customer requirements, study the current configuration and translate to solutions, and communicate to clients.
* Experience in implementing various IT Service Management processes like Incident Management, Change Management, Problem Management, Knowledge Management, Service Catalog and defining ITIL Process
* Expertise Service Now deployments, integration with other third party tools, Orchestration, operational activities, Project Management expertise and merging multiple instances.
* Worked on End to End implementation of CMDB module using Discovery tool in Service Now
* Wide exposure on Service Now ITOM Implementation, Configuration and Customization
* Ability to listen, interpret, strategize and consult on complex business processes and technical concepts
* Experience with scripting in the Service Now platform using JS:
Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc
* Working knowledge of IT Operations Management and CMDB Processes (Event Management, Discovery, Service Mapping, CMDB/CSDM, Cloud Management, Orchestration)
* Expertise in Custom module implementations.
* Working experience on Workflow administration, SNOW Reporting, Form/UI configurations, Notifications, data imports, custom scripting.
Roles & Responsibilities
Lead the design, development, and deployment of Service Now solutions across ITSM, ITOM, and Integrations
* ITOM - Discovery, Event Management, Service Mapping
* Collaborate with stakeholders to gather requirements, define scope, and architect scalable Service Now solutions.
* Provide technical leadership and mentorship to junior consultants and developers.
* Customize and configure Service Now applications using best practices and maintain platform integrity.
* Integrate Service Now with external systems using REST/SOAP APIs, MID Servers, and other integr ation tools.
* Conduct code reviews, performance tuning, and ensure adherence to security and compliance standards.
* Stay current with Service Now releases and proactively recommend platform enhancements.
* Support pre-sales activities including solutioning, demos, and proposal development.
Salary Range: $150,000-$200,000 a year
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