Sr. Software Service Specialist

Job Title

Sr. Software Service Specialist

US Remote - Massachusetts

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.

• Address various project management issues based on their stage in the implementation and design process.
• Facilitate kickoff meetings focused on training, installation, upgrade, or customization of the REVVITY portfolio of software projects.
• Conduct regular customer calls to resolve obstacles impacting project progress.
• Responsible for the design and delivery of advanced visual analytics.
• Implement work plans with accountability for customer satisfaction, work quality, timeliness, and risk mitigation.
• Advise customers on best practices and strategies to maximize insights from their data, helping them craft analyses that drive deeper, more effective questions.
• Support the team in prioritizing the workload, balancing time and costs, and delighting customers with solutions delivered.
• Identify opportunities to improve solution quality and delivery processes.
• Facilitate voice of customer to product management.
• Provide status reporting regarding project milestones, deliverables, dependencies, risks, and issues, ensuring clear communication across leadership levels.

• Bachelor's degree in Business Administration, Project Management, Information Science, Biology, Chemistry, or related field of study.
• Minimum 5 years of experience in any job title/occupation/position involving project management or risk management.
• Experience specifically with:
  • Using data visualization tools including Tableau and Power BI.
  • Using project management tools including Asana, Jira, Microsoft Project, dashboards, and tollgate reports.
  • Creating project plans using Waterfall, Agile, Lean, Scrum, and Kanban methodologies outlining scope, objectives, timeline, and deliverable milestones.
  • Working on project management or software implementation projects.
  • Developing risk management strategies, risk identification, risk analysis, risk response planning, risk monitoring and control planning.
  • Implementing work plans with accountability for customer satisfaction, quality, timeliness, and risk mitigation.
  • Using tools (including Microsoft Project and Excel) for tracking progress and collaboration.
  • Coordinating tasks, resources, and team members to ensure project execution.
  • Using analytical skills to address and resolve issues that arise during the project lifecycle.
  • Maintaining project documentation, including reports, meeting summaries, and internal management records outlining scope, objectives, timeline, and deliverables.
  • Leading technical meetings with customers to address project management challenges throughout the implementation and design process.
• Telecommuting may be permitted from anywhere in the United States.

The annual base salary range for this full‑time position is $119,397 - $127,250. This range reflects the minimum and maximum target for a new hire in this position. The base pay actually offered will take into account internal equity, work location, and additional factors, including job‑related skills, experience, and relevant education or training.

• Medical, Dental, and Vision Insurance Options
• Life and Disability Insurance
• Paid Time‑Off
• Parental Benefits
• Compassionate Care Leave
• 401(k) with Company Match
• Employee Stock Purchase Plan

Revvity is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic or status protected by applicable federal, state, and/or local laws. If you are an applicant with a disability that requires reasonable accommodation to complete any part of the application process or are limited in the ability—or unable to use—the online application system and need an alternative method for applying, you may contact