Lead, IT​/Tech, IT Consultant

Position: Lead Application
Must Have Technical/Functional Skills

Experience as a Senior Consultant with ITSM/ITOM /integration

• Serve as primary technical point-of-contact and manage technical delivery from global/offshore teams.

• Understand the current class manager structure and identified the unwanted custom class(which are available in OOTB) and removed from CMDB with standard procedure.

• Gathering Business services and associated application services list and details from client team.

• Coordinate with application and infrastructure teams to understand all layers of the technology stacks that input into event management and service maps.

• Analyze the current status of the instance and prepare the project plan to apply the CSDM model in the environment

• Define, at an architectural and design level of detail, technical solutions aligned and Service Now Implementation Best Practices on event management

• Understand customer requirements, study the current configuration and translate to solutions, and communicate to clients.

• Experience in implementing various IT Service Management processes like Incident Management, Change Management, Problem Management, Knowledge Management, Service Catalog and defining ITIL Process

• Expertise Service Now deployments, integration with other third party tools, Orchestration, operational activities, Project Management expertise and merging multiple instances.

• Worked on End to End implementation of CMDB module using Discovery tool in Service Now

• Wide exposure on Service Now ITOM Implementation, Configuration and Customization

• Ability to listen, interpret, strategize and consult on complex business processes and technical concepts

• Experience with scripting in the Service Now platform using JS:
Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc

• Working knowledge of IT Operations Management and CMDB Processes (Event Management, Discovery, Service Mapping, CMDB/CSDM, Cloud Management, Orchestration)

• Expertise in Custom module implementations.

• Working experience on Workflow administration, SNOW Reporting, Form/UI configurations, Notifications, data imports, custom scripting.

Roles & Responsibilities

Lead the design, development, and deployment of Service Now solutions across ITSM, ITOM, and Integrations

• ITOM Discovery, Event Management, Service Mapping

• Collaborate with stakeholders to gather requirements, define scope, and architect scalable Service Now solutions.

• Provide technical leadership and mentorship to junior consultants and developers.

• Customize and configure Service Now applications using best practices and maintain platform integrity.

• Integrate Service Now with external systems using REST/SOAP APIs, MID Servers, and other integr ation tools.

• Conduct code reviews, performance tuning, and ensure adherence to security and compliance standards.

• Stay current with Service Now releases and proactively recommend platform enhancements.

• Support pre-sales activities including solutioning, demos, and proposal development.

Salary Range: $150,000-$200,000 a year