Manager, Media & AV

Introduction

Babson College is a world‑class business school, empowering entrepreneurial leaders to create great economic & social value. It's an exciting launch pad for anyone who wants to make a real impact in higher education. We provide everything you need to achieve your goals, including learning opportunities, outstanding benefits, rich rewards, wellness programs, & a genuine dedication to creating a diverse, multicultural & inclusive community.

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The Manager, Media & AV is responsible for the planning, delivery, and ongoing support of enterprise audio‑visual services across classrooms, conference rooms, collaboration spaces, and event venues. This role provides strategic leadership and hands‑on oversight of AV operations, vendor integrations, lifecycle management, and service delivery to ensure high‑quality, reliable user experience.

The Manager, Media & AV partners closely with IT, Facilities, Academic/Business units, and external vendors to standardize AV platforms, manage upgrades, and align AV solutions with organizational goals.

This is an exempt position with the following pay range: $114,525 - $127,250; the role is also eligible for bonuses based on performance and budget.

Babson College offers a comprehensive benefits package for full‑time employees working at least 28 hours per week.

• Insurance Coverage:
  Medical, dental, vision, group life and long‑term disability insurance, business travel accident insurance, and mental health benefits.
• Time Off:
  Starting at 3 weeks of vacation annually, 2 weeks of sick time, 1 week of paid family illness time, 6 weeks of paid parental leave, and 12 paid holidays per year. President’s holidays are determined each year.
• Retirement:
  Participation in a 403(b) retirement plan with mandatory employee contributions and a 4:1 employer match.
• Additional Benefits:
  Wellbeing programs, virtual fitness platform, and employee assistance program.

All questions or concerns about this posting should be directed to the Office of Human Resources at hr.

• Own the enterprise AV roadmap, standards, and lifecycle strategy across all supported spaces.
• Define and maintain AV design standards, room typologies, and technology reference architectures.
• Align AV services with collaboration platforms (e.g., Teams, Zoom, Webex) and enterprise IT standards.
• Develop and manage AV budgets, forecasts, and capital planning; evaluate emerging AV technologies and recommend investments; and oversee budgeting, procurement, and inventory management for AV and media technology assets.
• Drive continuous improvement of AV reliability, usability, and user satisfaction.
• Manage AV integrators, service providers, and technology vendors. Oversee contracts, SOWs, renewals, and performance against deliverables.
• Ensure high‑quality support for College events, guest lectures, board meetings, commencement, and hybrid programs with AV requirements.
• Oversee day‑to‑day AV operations, including incident response, proactive maintenance, and monitoring.
• Manage and mentor AV technicians, engineers, and/or contractors. Define roles, responsibilities, on‑call support, and training plans. Ensure staff remain current on AV platforms, standards, and best practices. Foster a service‑oriented, customer‑focused team culture.
• Establish SLAs, support models, and escalation paths for AV services.
• Ensure consistent documentation, runbooks, and knowledge articles for supported systems.
• Lead AV projects including new builds, renovations, refreshes, and major upgrades.
• Assume additional responsibilities as required.

• Multimedia Support Specialist
• Classroom Technology Support Specialist
• IT Integration Specialist
• Special Event and On‑Site Support (Students)

WHAT EDUCATION AND SKILLS YOU WILL NEED

• Bachelor’s degree or equivalent professional experience.
• 7‑10 years of progressive experience in AV/media services leadership; and a minimum of 5 years managing staff and a budget.
• Deep technical knowledge of AV systems design, signal flow, control systems (e.g., Crestron, Cisco), and digital media workflows.
• Proven ability to lead and develop cross‑functional teams in…