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Technical Support Systems Analyst IT Consultant

Sr. Epic Systems Analyst, Radiant

Job in Worcester, Worcester County, Massachusetts, 01609, USA
Listing for: UMass Memorial Health
Full Time position
Listed on 2026-06-19
Job specializations:
  • IT/Tech
    Technical Support, Systems Analyst, IT Consultant
Salary/Wage Range or Industry Benchmark: 71780 USD Yearly USD 71780.00 YEAR
Job Description & How to Apply Below

Exemption Status: Exempt

Hiring Range: $71,780.80 - $

Schedule Details: Monday through Friday

Scheduled

Hours:

 8am - 4:30pm

Shift: 1 - Day Shift, 8 Hours (United States of America)

Hours: 40

Cost Center: 99940 - 5963 Integration & Large Ancillaries

This position may have a signing bonus available. A member of the Recruitment Team will confirm eligibility during the interview process.

Major Responsibilities

Project and Meeting Leadership

  • Proactively identifies barriers to completing work and escalates issues with proposed solutions.
  • Attends all required meetings, assumes accountability for assigned follow-ups and practices closed loop communication.
  • Participates as workstream lead on cross-functional projects, ensuring tasks are completed within scope and project management guidelines.
  • Runs optimization requests, including scheduling meetings, identifying timelines, and allocating resources.

    • Stakeholder Engagement

  • Develops and maintains partnerships with operational staff, serving as a subject matter advisor for application-related questions.
  • Leads discussions with subject matter experts, caregivers, and vendors to evaluate, design and configure application features.

    • Product Evaluation and Application Support

  • Attends product demonstrations to assess system functionality against customer requirements and recommends appropriate software solutions.
  • Facilitates application upgrade processes, including recommending new functionalities to operational caregivers.
  • Tests new features and functionalities and develops Job Aids for customer support and training.

    • Issue Investigation and Troubleshooting

  • Investigates application and system configuration issues to develop and implement effective system fixes.
  • Participates in ticket triage and analysis to determine the appropriate work stream and assist in scoping efforts.
  • Independently troubleshoots application components within server configurations, including system services and interface jobs, and engages other teams as necessary.
  • Effectively participates in critical incident response and escalates appropriately as needed.

    • Collaboration and Configuration

  • Collaborates with subject matter experts, caregivers, and vendors to evaluate and configure application features.
  • Configures application features, security settings, and develops support documentation, including test scripts and workflow diagrams.
  • Builds relationships with third-party vendors to maintain vendor software.

    • Documentation and Training

  • Develops support documentation for application teams, including test scripts, workflow diagrams, and knowledge base articles.
  • Partners with the training team to create end-user training materials.

    • Mentorship

  • Mentors less experienced team members, providing guidance and support for their development.

    • Continuous Learning

  • Actively learns and applies new skills to improve support for customers and coworkers.
  • Continuously advances knowledge of current products, including obtaining application certifications and staying updated on system configurations and emerging technology and industry trends.
  • Actively participates in professional development programs defined by department.

    • Adaptability

  • Demonstrates high adaptability to dynamic responsibilities and evolving project requirements.

    • Must be able to work off hours as needed and participate in an on‑call rotation.

    Position Qualifications

    License/Certification/Education

  • Required:

    Bachelor’s degree in Computer Science or related field, or equivalent work experience.
  • Required:

    Epic certification(s) or ability to achieve, as required by department.

    • Experience/Skills

  • Required:

    3 years experience with enterprise platforms (EHRs/ITSM/ERPs).
  • Required:

    Team player with strong problem solving, time management and decision‑making skills, ability to maintain a positive attitude, solution focused.
  • Required:

    Able to act independently with minimal oversight.
  • Required:

    Able to serve as a mentor to less experienced team members.
  • Required:

    Able to lead meetings and effectively communicate with all users at all levels of the organization.

    • Preferred

  • Healthcare experience.

    • Unless certification, licensure or registration is required, an equivalent combination of education and experience which…

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