EPIC Systems Analyst, Ambulatory - Mobile and Telehealth

Internal Caregiver, Student, or Agency Worker – Apply via Workday

Exemption Status: Exempt

Hiring Range: $59,051.20 – $

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details: Monday through Friday

Scheduled

Hours:

7/9 – 3:30/5

Shift: 1 – Day Shift, 8 Hours (United States)

Hours: 40

Cost Center: 99940 – 5960 Ambulatory

This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver – regardless of title or responsibilities. Exceptional patient care, academic excellence, and leading‑edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community, and each other.

Every person plays an important part, every day.

Responsible for implementing and supporting clinical and business applications and collaborating closely with operational stakeholders to ensure that technical solutions effectively align with business processes.

• Work on cross‑functional projects, attend project meetings, and ensure tasks are completed within the project scope and management guidelines.
• Proactively identify barriers to completing work and escalates issues as needed.
• Attend all required meetings, assume accountability for assigned follow‑ups, and practice closed‑loop communication.

• Attend product demonstrations and assess system functionality against customer requirements.
• Participate in application upgrade processes, including reviewing and configuring new functionalities, testing features, and developing job aids for users.

• Collaborate with subject matter experts, caregivers, and vendors to evaluate and configure application features.
• Configure application features, security settings, and develop support documentation, including test scripts and workflow diagrams.

• Investigate and resolve issues related to application, system configuration, and security setup.
• Participate in ticket triage and analysis to determine the appropriate work stream and assist in scoping efforts.
• Troubleshoot application components within server configurations, including system services and interface jobs.
• Work with third‑party vendors to install, configure, and troubleshoot vendor software.
• Effectively participate in critical incident response and escalates appropriately as needed.

• Develop support documentation for application teams, including test scripts, workflow diagrams, and knowledge base articles.
• Partner with the training team to create end‑user training materials.

• Actively learn and apply new skills to improve support for customers and coworkers.
• Stay current with core application certifications, system development, and emerging trends in information systems technology.
• Actively participate in professional development programs defined by the department.

• Demonstrate adaptability to dynamic responsibilities and evolving project requirements.

Must be able to work off hours as needed and participate in an on‑call rotation.

• Bachelor’s degree in Computer Science or related field, or equivalent work experience.
• Epic/Workday/Application certification(s) or ability to achieve, as required by the department.

• Team player with strong problem‑solving, time‑management, and decision‑making skills; maintain a positive attitude; solution focused.
• Able to effectively communicate to staff at all levels of the organization.

• Experience with enterprise platforms (EHRs/ITSM/ERPs).
• Healthcare experience.

Unless certification, licensure, or registration is required, an equivalent combination of education and…