FCM - Business Analyst - Boston, MA

FCM
- Business Analyst
- Boston, MA

Job no: 531592
Brand: FCM
Work type: Full time
Location: Massachusetts
Categories: Project and Program Management

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards.

Flight Centre Travel Group is looking for a driven and detail-oriented Technical Business Analyst to join our team and play a key role in delivering impactful technical solutions. In this role, you will bridge the gap between business needs and technical delivery, owning the design and coordination of small to mid-sized projects. You’ll collaborate across multiple teams, influence solution design, and ensure successful delivery from concept to completion.

This is an exciting opportunity to work with diverse stakeholders and make a measurable impact across the business.

• Translate business problems into clear, actionable technical requirements and user stories
• Lead the design, coordination, and delivery of small to mid-level technical projects
• Perform business and systems gap analysis, and build detailed workflows
• Facilitate meetings, lead discussions, and drive consensus with stakeholders
• Coordinate all aspects of project delivery, ensuring timelines and objectives are met
• Document project scope, requirements, and updates using standardized templates
• Analyze cross-functional impacts across reporting, operations, finance, product, and marketing teams
• Assess and communicate project goals, benefits, and ROI/LOE estimates
• Identify and document system, business, and development dependencies
• Work collaboratively across technical and non-technical teams
• Demonstrate understanding of Sabre including booking, shopping, faring, PNR, and queue history
• Apply knowledge of systems such as OBTs, RED apps, profiles, back office, and reporting tools
• Utilize independent judgment to lead projects with minimal supervision
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

• Proven experience as a Technical Business Analyst or similar role
• Strong experience translating business requirements into technical documentation (User Stories, BRDs)
• Experience with project coordination and delivery in a technical environment
• Solid understanding of ROI and level of effort (LOE) estimation
• Knowledge of Sabre system including bookings, shopping, and PNR management
• Understanding of Corporate Technology systems (OBTs, RED apps, reporting, finance systems, etc.)
• Ability to analyze cross-functional impacts across multiple business areas
• Strong analytical, organizational, and problem-solving skills
• Excellent verbal and written communication skills
• Experience facilitating stakeholder meetings and workshops
• Proficiency in Microsoft 365 tools (Excel, Word, PowerPoint, Outlook, Teams, One Note)
• Ability to work independently and collaboratively in fast-paced environments
• Multilingual (English/Spanish) is a plus

• Have fun:
  At the heart of everything we do at Flight Centre is a desire to have fun
• Reward & Recognition:
  Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering
• Use your smarts:
  Our people use their quick thinking, expertise, and tenacity to always figure things out
• Love for travel:
  Founded by people who wanted to travel and want others to do the same
• Personal connections:
  We are a big business founded on personal relationships
• Diversity, Equity & Inclusion:
  Commitment to diversity, equity, and inclusion through initiatives like Diversity Day, Employee Resource Groups, DEI education initiatives, and…