Sr EPIC Systems Analyst - EPIC Orders​/Research​/ClinDoc

Exemption Status:
Exempt

Hiring Range: $68,369.60 - $

Schedule:

Monday through Friday, 8:30 AM – 5:00 PM.

Shift: 1 – Day Shift, 8 Hours. Total

Hours:

40.

• Project and Meeting Leadership
• Proactively identify barriers to completing work and escalates issues with proposed solutions.
• Attend all required meetings, assume accountability for assigned follow‑ups and practice closed‑loop communication.
• Participate as workstream lead on cross‑functional projects, ensuring tasks are completed within scope and project management guidelines.
• Run optimization requests, including scheduling meetings, identifying timelines, and allocating resources.
• Stakeholder Engagement
• Develop and maintain partnerships with operational staff, serving as a subject‑matter advisor for application‑related questions.
• Lead discussions with subject‑matter experts, caregivers, and vendors to evaluate, design and configure application features.
• Product Evaluation and Application Support
• Attend product demonstrations to assess system functionality against customer requirements and recommend appropriate software solutions.
• Facilitate application upgrade processes, including recommending new functionalities to operational caregivers.
• Test new features and functionalities and develop job aids for customer support and training.
• Issue Investigation and Troubleshooting
• Investigate application and system configuration issues to develop and implement effective system fixes.
• Participate in ticket triage and analysis to determine the appropriate work stream and assist in scoping efforts.
• Independently troubleshoot application components within server configurations, including system services and interface jobs, and engage other teams as necessary.
• Effectively participate in critical incident response and escalates appropriately as needed.
• Collaboration and Configuration
• Collaborate with subject‑matter experts, caregivers, and vendors to evaluate and configure application features.
• Configure application features, security settings, and develop support documentation, including test scripts and workflow diagrams.
• Build relationships with third‑party vendors to maintain vendor software.
• Documentation and Training
• Develop support documentation for application teams, including test scripts, workflow diagrams, and knowledge base articles.
• Partner with the training team to create end‑user training materials.
• Mentorship
• Mentor less experienced team members, providing guidance and support for their development.
• Continuous Learning
• Actively learn and apply new skills to improve support for customers and coworkers.
• Continuously advance knowledge of current products, obtaining application certifications and staying updated on system configurations and emerging technology and industry trends.
• Actively participate in professional development programs defined by the department.
• Adaptability
• Demonstrate high adaptability to dynamic responsibilities and evolving project requirements.
• Must be able to work off hours as needed and participate in an on‑call rotation.

• License/Certification/Education
• High school diploma or GED.
• Epic certification(s) or ability to achieve, as required by the department.
• Experience/Skills
• 3 years experience with enterprise platforms (EHRs/ITSM/ERPs).
• Team player with strong problem‑solving, time‑management and decision‑making skills, ability to maintain a positive attitude and remain solution focused.
• Able to act independently with minimal oversight.
• Capable of serving as a mentor to less experienced team members.
• Able to lead meetings and effectively communicate with all users at all levels of the organization.
• Preferred:
  Healthcare experience.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.