Systems Analyst - Workday Supply Chain

Position Overview

Exemption Status:
Exempt

Hiring Range: $59,051.20 - $ (final offer may vary based on experience, skills, qualifications, and internal equity considerations)

Schedule:

Monday through Friday, 9:00 a.m. – 5:00 p.m., 40 hours per week, Day Shift.

Scorecard:
Cost Center 99940 – 5953 Business Applications. Signing bonus may be available; eligibility will be confirmed during the interview process.

• Work on cross‑functional projects, attend project meetings, and ensure tasks are completed within scope and management guidelines.
• Proactively identify barriers to completing work and escalates issues as needed.
• Attend all required meetings, assume accountability for assigned follow‑ups, and practice closed‑loop communication.

• Attend product demonstrations and assess system functionality against customer requirements.
• Participate in application upgrade processes, including reviewing and configuring new functionalities, testing features, and developing job aids for users.

• Collaborate with subject matter experts, caregivers, and vendors to evaluate and configure application features.
• Configure application features, security settings, and develop support documentation, including test scripts and workflow diagrams.

• Investigate and resolve issues related to application, system configuration, and security setup.
• Participate in ticket triage and analysis to determine the appropriate work stream and assist in scoping efforts.
• Troubleshoot application components within server configurations, including system services and interface jobs.
• Work with third‑party vendors to install, configure, and troubleshoot vendor software.
• Effectively participate in critical incident response and escalates appropriately as needed.

• Develop support documentation for application teams, including test scripts, workflow diagrams, and knowledge base articles.
• Partner with the training team to create end‑user training materials.

• Actively learn and apply new skills to improve support for customers and coworkers.
• Stay current with core application certifications, system development, and emerging trends in information systems technology.
• Actively participate in professional development programs defined by the department.

• Demonstrate adaptability to dynamic responsibilities and evolving project requirements.
• Must be able to work off hours as needed and participate in an on‑call rotation.

• Required:
  
  Bachelor’s degree in Computer Science or related field, or equivalent work experience.
• Required:
  
  Workday Application certification or ability to achieve, as required by department.

• Required:
  
  Team player with strong problem‑solving, time‑management, decision‑making skills, ability to maintain a positive attitude, solution‑focused.
• Required:
  
  Able to effectively communicate to staff at all levels of the organization.
• Preferred:
  Experience with enterprise platforms (EHRs/ITSM/ERPs).
• Preferred:
  Healthcare experience.

Unless certification, licensure, or registration is required, an equivalent combination of education and experience that provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. UMass Memorial Health is an equal opportunity and affirmative action employer and encourages applications from individuals with varied experiences, perspectives, and backgrounds. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact talent acquisition.

We will make every effort to respond to your request for disability assistance as soon as possible.