Senior Manager, Product Master Operations

Responsibilities

• Lead global Product Master Operations within SC&O Systems, ensuring accurate, timely, and compliant creation, maintenance, and governance of product master data across enterprise platforms and regional processes.
• Own the operational execution and continuous improvement of product master data processes across the full product lifecycle, including new product introductions, changes, transfers, inactivations, and discontinuations.
• Establish and evolve scalable data governance standards, business rules, controls, and decision rights to strengthen data integrity, audit readiness, traceability, and regulatory compliance in a highly regulated Med Tech environment.
• Partner cross-functionally with Supply Chain, Quality, Regulatory, R&D, Manufacturing, IT, Planning, and Commercial teams to ensure product data is fit for purpose and ready to support global business operations.
• Lead, coach, and develop a high-performing global team, building strong capabilities in operational execution, data stewardship, business process mapping, problem-solving, change leadership, and continuous improvement.
• Define, monitor, and communicate key operational and data quality metrics, service levels, risks, and performance trends to drive accountability, transparency, and informed decision-making with senior leadership.
• Drive standardization and simplification of product master processes across regions and systems, reducing variation, improving cycle times, and enabling a more consistent global operating model.
• Identify, prioritize, and implement automation opportunities that reduce manual effort, improve accuracy, and increase throughput across master data operations, including workflow optimization, rules-based validations, and exception management.
• Partner with business and technology teams to evaluate and apply AI-enabled and advanced analytics capabilities that enhance data quality monitoring, issue detection, process efficiency, and decision support, with appropriate governance and control.
• Support business continuity and transformation readiness by ensuring product data processes, roles, training, and controls can scale with organizational change, new platform capabilities, and evolving business needs.
• Champion a culture of operational excellence, data accountability, and innovation by leveraging leading practices from the Med Tech industry to improve service, resilience, and end-to-end supply chain performance.

• Bachelor’s degree in Supply Chain, Information Systems, Business, Engineering, or a related field.
• Minimum 8–10 years of progressive experience in supply chain operations, master data management, or enterprise systems within a global organization.
• Demonstrated people leadership experience managing and developing teams in a matrixed, global environment.
• Experience working in a complex, multi-ERP/system environment required.
• Familiarity with ERPs, particularly SAP (S/4
  
  HANA) and other enterprise software systems like CRM (Salesforce) and PLM (Windchill).
• Strong understanding of product master data concepts and their impact on planning, manufacturing, quality, and distribution.
• Experience operating within highly regulated environments (e.g., medical devices, pharmaceuticals, or life sciences).
• Strong knowledge of product master data and its impact across new product introduction, planning, manufacturing, quality, distribution, and lifecycle management.
• Strong stakeholder management, communication, problem-solving, and change leadership skills.
• Up to 10–20% travel, domestic and international.
• Language:
  English required; additional languages preferred.
• Certifications:
  
  Lean Six Sigma, or data management certifications preferred.