AV Support Engineer

Overview

Our client is a leading specialist in the design, installation and support of Audio-Visual solutions across the education, government and corporate sectors. With almost 50 years of experience and a nationwide presence, they are recognised for delivering innovative AV environments and exceptional service. They are now building a dedicated on-site support team for a major city-centre university campus and are looking to recruit two experienced AV Support Engineers to play a key role in its success.

Working within a small team you will support a wide range of AV technologies across teaching spaces, meeting rooms, conference facilities and specialist environments. This is a hands-on role focused on ensuring systems operate reliably, users are supported effectively, and service levels are consistently achieved.

• Provide day-to-day technical support for AV systems across a large university campus.
• Deliver user familiarisation and operational guidance on newly commissioned AV systems.
• Diagnose, troubleshoot and maintain a broad range of networked AV hardware and software.
• Manage incidents, service requests and updates through Halo ITSM and agreed SLA processes.
• Carry out equipment installations, replacements, relocations and system modifications as required.
• Work closely with installation teams, remote support specialists and manufacturer support teams to resolve technical issues.
• Conduct planned preventative maintenance across supported systems and spaces.
• Maintain system documentation, SOPs, asset inventories and support reporting information.

• Previous AV support or field engineering experience within corporate, education or government environments.
• Strong knowledge of Extron control systems and AV technologies including:
  • Control processors and touch panels
  • Presentation switchers and matrix systems
  • DSP platforms and audio mixing systems
  • Cameras, microphones and speaker systems
  • AV-over-IP solutions for audio, video and control
  • Live production equipment and ABSEN LED video walls
  • Microsoft Teams Rooms (MTR) environments
• Good understanding of networked AV systems and general IT/networking principles.
• Experience working within structured service management environments; ITIL knowledge is advantageous.
• Awareness of Health & Safety procedures, RAMS and safe working practices.
• ECS, IPAF and PASMA accreditations are desirable.

• Join a highly respected and established AV technology specialist.
• Become part of a brand-new on-site support team from day one.
• Work within a modern, technically advanced university environment.
• Exposure to a broad range of cutting-edge AV technologies.
• Ongoing manufacturer and industry certification opportunities.
• Competitive salary, bonus and benefits package.

If you have strong AV support experience and are looking to work with advanced AV technologies in a client-facing environment, we'd be pleased to hear from you.