Senior Technical Writer – Clinical Decision Support

Responsibilities

• Create, edit, and maintain high-quality technical documentation and customer communications for all Medi-Span products
• Drive collaboration with Product Management, Clinical Content, Engineering, Implementation and other stakeholders to gather information and ensure accuracy and completeness of documentation
• Support relevant healthcare regulatory requirements (e.g., HIPAA, FDA guidelines, CE Mark/Medical Device Regulation)
• Follow industry best practices in technical writing for healthcare technology
• Manage the stakeholder review process
• Focus on the customer
• Understand the purpose and user-level impact of new products and features
• Conduct usability testing to ensure documentation meets user needs
• Maintain multiple documentation projects simultaneously, ensuring timely delivery and adherence to project deadlines
• Maintain overall plan for documentation deliverables
• Develop and implement content strategies that enhance user understanding and engagement
• Optimize content for readability, accessibility, and customer self-service
• Identify and execute opportunities for documentation and process improvements
• Contribute to our collaborative and supportive team culture by sharing best practices in healthcare technology documentation

• Bachelor’s Degree in English, Communications, Technical Writing, Journalism, or relevant field of study
• 5+ years of Technical Writing preferably in creating customer-facing documentation, including APIs, for broad audiences such as technical, clinical, and business users
• Managed a documentation platform and an end-to-end customer-facing documentation process
• Experienced with structured authoring, single-sourcing, content reuse and workflow automation
• Created instructional materials
• Preferably managed documentation in a developer resource center / developer portal
• Communicate ideas, questions, feedback, and expectations clearly and respectfully, using various channels, such as email, phone, chat, or video conferencing
• Find, evaluate, and use relevant and reliable information for documentation
• Use appropriate grammar, minimalist documentation design, and effective information architecture
• Create and present documentation in a visually appealing and user-friendly way
• Proficiency with modern documentation tools such as Mad Cap Flare and Microsoft Office Suite
• Experience with content management systems (CMS) and version control systems (e.g., Git)