Senior Process Strategist, Enterprise

Overview

Global is seeking a highly experienced Senior Process Strategist, Enterprise Applications to serve as the enterprise authority on application-enabled business processes across designated core platforms (e.g., Right Angle, Oracle, PDI, CRM, and other significant systems, as required). Operating as a senior individual contributor, this role sits at the critical intersection of business and technology, requiring deep, working knowledge of how the business operates end-to-end and how enterprise applications can be configured, integrated, and optimized to support that work.

The fundamental purpose of this role is to ensure Global maximizes the value of its enterprise technology investments by designing the business processes that surround these systems so they are intuitive and efficient for users, while leveraging the full capability of the underlying technology to translate every investment into realized business value, improved operational performance, and scalable enterprise outcomes. This role partners with the Business Process Design Strategist, IT, Project Management, and the Business across the enterprise to ensure that application-enabled processes align with enterprise architecture standards, governance models, and the company's strategic priorities.

It requires advanced expertise in end-to-end operational business processes, system configurations, integrations, controls, and workflow optimization to drive measurable business value, operational performance, and scalable process outcomes. The ideal candidate combines deep enterprise system fluency with strong business acumen and rigorous process discipline, with a proven track record of redesigning complex, cross-functional, application-enabled processes that improve user experience, maximize technology investment returns, and embed sustainable ways of working.

At Global Partners, business starts with people. Since 1933, we've believed in taking care of our customers, our guests, our communities, and each other—and that belief continues to guide us.

The Global Spirit is the cornerstone of our commitment to success. As a Fortune 500 company with 90+ years of experience, we're proud to fuel communities responsibly and sustainably. We show up every day with grit, passion, and purpose—anticipating needs, building lasting relationships, and creating shared value.

• 1. Enterprise Application Process Strategy & Stewardship
• Serve as the senior subject matter authority for business processes enabled by designated enterprise platforms, accountable for ensuring those processes deliver maximum value from the underlying technology.
• Align application-level process design with enterprise process architecture standards, value streams, and governance frameworks established by the Senior Director, Strategic Planning & Change. Advise executive leaders and business owners on complex system-enabled process decisions, including tradeoffs between user efficiency, system capability, and total cost of ownership, providing the dual business-and-technology perspective needed to make sound, value-oriented choices.
• Translate enterprise process standards into detailed, application-specific modeling approaches and implementation guidance that teams can adopt directly.
• Identify and shape system-enabled process improvement opportunities that strengthen Global's return on its enterprise technology investments and inform multi-year platform roadmaps.
• Partner with leaders and cross-functional stakeholders to align design decisions with enterprise standards and the realities of the business.
• 2. Application-Centric Process Design & Optimization
• Lead detailed current- and future-state process design within enterprise applications, including workflows, decision logic, controls, and system touchpoints and the human handoffs between them.
• Identify automation, configuration, integration, and optimization opportunities that simultaneously improve user experience and system performance.
• Evaluate cross-functional and cross-system dependencies to ensure solutions are scalable and sustainable.
• Ensure redesigned processes balance business intent, system capability,…