Windows 11 Deployment Analyst

Worcester, MA | Onsite Monday–Friday, 8 AM–5 PM

4.5-Month Contract with Potential for Extension

We are seeking a Windows 11 Deployment Analyst to support a Windows 10 LTSC and Windows 11 modernization initiative within our biopharmaceutical client’s Research & Development laboratory environment. This position will own the end-to-end deployment lifecycle of laboratory workstations, including deployment readiness, scientist coordination, workstation imaging, operating system upgrades, application and instrument validation, and post-deployment support. The role requires strong desktop engineering, communication, organization, and problem-solving skills to complete deployments with minimal disruption to scientific research and laboratory operations.

• Plan and execute Windows 10 LTSC and Windows 11 deployments within a Lab Compute environment.
• Coordinate deployment schedules with scientists, laboratory personnel, and Site Leads.
• Perform workstation replacements, OS upgrades, user profile migrations, and post-deployment validation.
• Validate laboratory applications, instrument connectivity, and business-critical software following deployment (internally with client teams / externally with associated vendors).
• Troubleshoot deployment issues involving SCCM, Active Directory, Windows operating systems, networking, and endpoint management.
• Maintain accurate deployment documentation, dashboards, and daily status reporting.
• Participate in deployment readiness activities, including inventory validation, application compatibility reviews, and deployment planning.
• Provide white-glove support and hypercare following deployments to ensure successful user adoption.

• 3+ years supporting Windows desktop deployments or enterprise endpoint management.
• Experience supporting Windows 10 and Windows 11 operating systems.
• Hands-on experience performing workstation imaging, OS migrations, and user profile migrations.
• Experience with Microsoft Configuration Manager (SCCM/MECM) or Microsoft Intune.
• Strong troubleshooting skills across Windows OS, hardware, networking, and Active Directory.
• Excellent communication and customer service skills with the ability to work directly with business users and laboratory personnel.
• Ability to work independently while managing multiple deployment activities.
• Strong organizational skills with experience updating deployment trackers, documentation, and status reports.

• Previous experience supporting laboratory, pharmaceutical, biotechnology, healthcare, or other regulated environments.
• Familiarity with software validation and application compatibility testing.
• Experience using Service Now or a similar ITSM platform.
• Knowledge of Microsoft 365, Microsoft Entra  (Azure AD), Group Policy, Bit Locker, and endpoint security.