EPIC Systems Analyst, Ambulatory
Listed on 2026-07-24
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IT/Tech
IT Business Analyst, Systems Analyst, IT Support
Compensation & Schedule
Exemption Status:
Exempt
Hiring Range: $59,051.20 – $ (final offer varies based on experience, skills, qualifications, and internal equity considerations).
Schedule:
Monday through Friday, 8:00a.m. – 4:30p.m., 40 hours per week (Day Shift, 8hours).
Location:
United States of America. Cost Center: 99940 – 5960 Ambulatory.
Signing Bonus:
Available (eligibility confirmed by Recruitment Team during interview).
- Work on cross‑functional projects, attend project meetings, and ensure tasks are completed within scope and guidelines.
- Proactively identify barriers, escalating issues as needed.
- Attend required meetings, assume accountability for follow‑ups, and practice closed‑loop communication.
- Attend product demonstrations and assess system functionality against customer requirements.
- Participate in application upgrade processes: review and configure new functionalities, test features, and develop job aids for users.
- Collaborate with subject‑matter experts, caregivers, and vendors to evaluate and configure application features.
- Configure application features, security settings, and develop support documentation (test scripts, workflow diagrams).
- Investigate and resolve issues related to application, system configuration, and security setup.
- Participate in ticket triage and analysis to determine the appropriate work stream and assist in scoping efforts.
- Troubleshoot application components within server configurations, including system services and interface jobs.
- Work with third‑party vendors to install, configure, and troubleshoot vendor software.
- Participate in critical incident response and appropriately elevate issues.
- Develop support documentation for application teams (test scripts, workflow diagrams, knowledge‑base articles).
- Partner with the training team to create end‑user training materials.
- Actively learn and apply new skills to improve support for customers and coworkers.
- Stay current with core application certifications, system development, and emerging trends in information systems technology.
- Actively participate in professional development programs defined by the department.
- Demonstrate adaptability to dynamic responsibilities and evolving project requirements.
- Must be able to work off hours as needed and participate in an on‑call rotation.
Education / Certification
- Bachelor's degree in Computer Science or related field, or equivalent experience.
- Epic/Application certification(s) or ability to achieve as required.
Experience / Skills
- Team player with strong problem‑solving, time‑management, and decision‑making skills, maintaining a positive, solution‑focused attitude.
- Effective communication to staff at all organizational levels.
Preferred Qualifications
- Experience with enterprise platforms (EHRs, ITSM, ERPs).
- Healthcare experience.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
We’re an equal‑opportunity and affirmative action employer. Applicants with disabilities can seek assistance by contacting talent acquisition.
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