Data Analyst

## Data Analyst Apply locations:
United States - Worcester, MAtime type:
Full time posted on:
Posted 2 Days Agojob requisition :
R70130
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* Job Summary:

** Covenir is a BPO partner to insurance carriers — and increasingly, a technology company that happens to serve them. The Platform is how that shows up day to day: modules spanning Print, Call Center, Virtual Mailroom, and Premium & Lockbox, built with an AI-assisted, 80/20 development model where AI handles the first draft and people handle the judgment. The Data Analyst owns the data and reporting that support Covenir’s business — building and maintaining the analytics that give Operations, Sales & Marketing, and leadership a single, trustworthy view of performance, while scouting the AI tools and partnerships that inform Covenir’s build-versus-partner decisions.

The Platform is this role’s current top priority, but scope extends to Covenir’s broader data and reporting needs as priorities shift.
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* Job Description:

**** How Covenir’s Values Show Up in This Role**
* * Committed to WOW our Customers:
* The dashboards and numbers you produce are what leadership uses to make real calls — you make sure they’re right, not just plausible.
* * Great Just Isn’t Good Enough:
* You don’t stop at a working report. You ask if the metric is actually the right one, and if there’s a cleaner way to show it.
* * One Team, One Goal:
* Operations, Sales & Marketing, and IT/R&D all come to you with different questions — you treat all of them as your team, not just IT.
* * Passion for Excellence:
* Your analysis is clean enough that someone unfamiliar with the data could follow your logic without a walkthrough.
** What You’ll Do
*** Write SQL for data extraction, transformation, and reporting across Covenir’s systems
* Build and maintain executive-facing analytics and KPI dashboards — volumes, postage, and SLA performance by customer and business unit
* Use Azure data services (Azure SQL, Microsoft Fabric, Blob Storage) supporting the platform’s data warehouse
* Research and evaluate AI tools, vendors, and partnership opportunities (for example, document-intelligence platforms) to inform build-versus-partner recommendations
* Translate operational and business questions from Operations, Sales & Marketing, and leadership into data requests and reporting
* Apply AI-assisted analysis and workflow tools, consistent with Covenir’s 80/20 model
* Support data retention, security, and SOC compliance requirements as they apply to platform data
** Requirements
* ** 2+ years of experience in data analysis, reporting, or business intelligence, with proficient SQL skills
* Working knowledge of Azure data services (Azure SQL, Microsoft Fabric, Blob Storage) or equivalent cloud data tools; AWS experience a plus
* Fundamental knowledge of insurance BPO business processes across Print, Call Center, Virtual Mailroom, and Premium & Lockbox
* Working knowledge of data collection across multiple business functions, and of data retention and access-control policies
* Basic understanding of the AI/API sandbox and its available data workflows
* Experience building executive-facing dashboards or KPI reporting
* Comfortable researching and evaluating vendors, tools, or partnership opportunities
* Ability to create clear, concise data analysis and reporting documentation for stakeholders across Operations, Sales & Marketing, and IT & R&D
* Completes data security and confidentiality training, SOC compliance training, and cross-functional onboarding across Platform modules
* Bachelor’s degree in a related field (Data Analytics, Statistics, Computer Science, Business), or equivalent experience
* Performs other duties as assigned by the R&D Manager in support of Covenir’s broader business needs
** What an A Player Looks Like
*** Numbers you can defend. A players can explain exactly how a metric was calculated and why it’s the right one, not just hand over a dashboard.
* Translates business questions into data. When Sales & Marketing or Operations asks a vague question, A players know how to turn it into the right query.
* Curious about AI tooling. A players actively track what’s out there, not just when asked to evaluate a…