Systems Analyst - Workday Supply Chain

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health?

Exemption Status:
Exempt Hiring Range: $59,051.20 - $ Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:
Scheduled

Hours:

Shift: 1 - Day Shift, 8 Hours (United States of America)

Hours:

40 Cost Center: 99940 - 5953 Business Applications

This position may have a signing bonus available. A member of the Recruitment Team will confirm eligibility during the interview process.

• 1. Works on cross-functional projects, attends project meetings, and ensures tasks are completed within the project scope and management guidelines.
• 2. Proactively identifies barriers to completing work and escalates issues as needed.
• 3. Attends all required meetings, assumes accountability for assigned follow-ups and practices closed loop communication.

• 1. Attends product demonstrations and assess system functionality against customer requirements.
• 2. Participates in application upgrade processes, including reviewing and configuring new functionalities, testing features, and developing job aids for users.

• 1. Collaborates with subject matter experts, caregivers, and vendors to evaluate and configure application features.
• 2. Configures application features, security settings, and develop support documentation, including test scripts and workflow diagrams.

• 1. Investigates and resolves issues related to application, system configuration, and security setup.
• 2. Participates in ticket triage and analysis to determine the appropriate work stream and assist in scoping efforts.
• 3. Troubleshoots application components within server configurations, including system services and interface jobs.
• 4. Works with third-party vendors to install, configure, and troubleshoot vendor software.
• 5. Effectively participates in critical incident response and escalates appropriately as needed.

• 1. Develops support documentation for application teams, including test scripts, workflow diagrams, and knowledge base articles.
• 2. Partners with the training team to create end-user training materials.

• 1. Actively learns and applies new skills to improve support for customers and coworkers.
• 2. Stays current with core application certifications, system development, and emerging trends in information systems technology.
• 3. Actively participates in professional development programs defined by department.

• 1. Demonstrates adaptability to dynamic responsibilities and evolving project requirements.
• 2. Must be able to work off hours as needed and participate in an on-call rotation.

• 1. Complies with established departmental policies, procedures, and objectives.
• 2. Attends variety of meetings, conferences, seminars as required or directed.
• 3. Demonstrates use of Quality Improvement in daily operations.
• 4. Complies with all health and safety regulations and requirements.
• 5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
• 6. Maintains, regular, reliable, and predictable attendance.
• 7. Performs other similar and related duties as required or directed.

• 1. Bachelor's degree in Computer Science or related field, or equivalent work experience.
• 2. Epic/Workday/Application certification(s) or ability to achieve, as required by department.

• 1. Team player with strong problem solving, time management and decision-making skills, ability to maintain a positive attitude, solution focused.
• 2. Able to effectively communicate to staff at all levels of the organization.

• 1. Experience with enterprise platforms (EHRs/ITSM/ERPs).
• 2. Healthcare experience.

Unless certification, licensure…