Sr EPIC Systems Analyst, ClinDoc, Orders

Exemption Status: Exempt

Hiring Range: $71,780.80 - $

Schedule Details: Monday through Friday

Scheduled

Hours:

8a-430p

Shift: 1 - Day Shift, 8 Hours (United States of America)

Hours: 40

Cost Center: 99940 - 5961 Inpatient

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other.

And everyone, in their own unique way, plays an important part, every day.

Project and Meeting Leadership:

• Proactively identifies barriers to completing work and escalates issues with proposed solutions.
• Attends all required meetings, assume accountability for assigned follow-ups and practice closed loop communication.
• Participates as workstream lead on cross-functional projects, ensure tasks are completed within scope and project management guidelines.
• Runs optimization requests, including scheduling meetings, identifying timelines, and allocating resources.

Stakeholder Engagement:

• Develops and maintains partnerships with operational staff, serving as a subject matter advisor for application-related questions.
• Leads discussions with subject matter experts, caregivers, and vendors to evaluate, design and configure application features.

Product Evaluation and Application Support:

• Attends product demonstrations to assess system functionality against customer requirements and recommends appropriate software solutions.
• Facilitates application upgrade processes, including recommending new functionalities to operational caregivers.
• Tests new features and functionalities and develop Job Aids for customer support and training.

Issue Investigation and Troubleshooting:

• Investigates application and system configuration issues to develop and implement effective system fixes.
• Participates in ticket triage and analysis to determine the appropriate work stream and assist in scoping efforts.
• Independently troubleshoots application components within server configurations, including system services and interface jobs, and engage other teams as necessary.
• Effectively participates in critical incident response and escalates appropriately as needed.

Collaboration and Configuration:

• Collaborates with subject matter experts, caregivers, and vendors to evaluate and configure application features.
• Configure application features, security settings, and develop support documentation, including test scripts and workflow diagrams.
• Builds relationships with third-party vendors to maintain vendor software.

Documentation and Training:

• Develop support documentation for application teams, including test scripts, workflow diagrams and knowledge base articles.
• Partners with the training team to create end‑user training materials.

Mentorship:

• Mentors less experienced team members, providing guidance and support for their development.

Continuous Learning:

• Actively learns and applies new skills to improve support for customers and coworkers.
• Continuously advances knowledge of current products, including obtaining application certifications and staying updated on system configurations and emerging technology and industry trends.
• Actively participates in professional development programs defined by department.

Adaptability:

• Demonstrates high adaptability to dynamic responsibilities and evolving project requirements.

Must be able to work off hours as needed and participate in an on‑call rotation.

License/Certification/

Education:

Required:

• Bachelor's degree in Computer Science or related field, or equivalent work experience.
• Epic/Workday/Application certification(s) or ability to achieve, as required by department.

Experience/

Skills:

• 3 years experience with enterprise platforms (EHRs/ITSM/ERPs).
• Team player with strong problem…