IT Help Desk Specialist: Classroom & User Tech Support
Job in
Worcester, Worcester County, Massachusetts, 01609, USA
Listed on 2026-09-07
Listing for:
Socket.dev
Full Time
position Listed on 2026-09-07
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Desktop Support, Technical Support
Job Description & How to Apply Below
MCPHS University is seeking a Help Desk Technician to provide desktop and classroom support for technology systems. You will handle first-level support via phone, email, or in person and troubleshoot hardware, software, and network issues on desktops, laptops, and mobile devices.
Responsibilities include incident tracking, documenting solutions, user education, and ensuring timely resolution with strong customer service. Some after-hours support may be required.
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