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Personal Lines Underwriting Director Strategy Execution

Job in Worcester, Worcester County, Massachusetts, 01609, USA
Listing for: Hanover Insurance Group, Inc.
Full Time position
Listed on 2026-09-16
Job specializations:
  • Insurance
    Risk Manager/Analyst
  • Management
    Risk Manager/Analyst
Salary/Wage Range or Industry Benchmark: 180000 - 270000 USD Yearly USD 180000.00 270000.00 YEAR
Job Description & How to Apply Below

Our Personal Lines team is looking to add an Underwriting Director of Strategy Execution.

This is a full time, exempt role.

POSITION OVERVIEW:

The Director, PL Underwriting Strategy – Guidelines & Models is a strategic leader responsible for the design, governance, and strategic evolution of underwriting guidelines, rules, decision logic, and rating/underwriting models across Personal Lines. This role translates the company’s risk appetite and growth objectives into clear, executable underwriting strategies that are embedded in systems, tools, and frontline decision-making.

This leader partners closely with Analytics, Product, IT, and Underwriting Operations to ensure underwriting intent is precisely articulated, analytically supported, and consistently deployed  role manages a team of strategy professionals and plays a critical role in modernizing underwriting through data, automation, and advanced analytics.

IN THIS ROLE YOU WILL:

  • Own the end-to-end underwriting guidelines strategy for Personal Lines, ensuring clarity, consistency, and alignment with enterprise risk appetite and portfolio objectives
  • Lead the development, governance, and evolution of underwriting rules, decision trees, and eligibility frameworks across channels and products
  • Define the strategic roadmap forunderwriting models, including risk segmentation, pricing support, and decision automation in partnership with Analytics and Actuarial
  • Translate complex analytic outputs into actionable underwriting guidance suitable for both automated and human decisioning
  • Establish and maintain strong governance frameworks to ensure guideline changes, model updates, and rule deployments are controlled, documented, and auditable
  • Drive underwriting modernization initiatives, including increasedautomation, straight-through processing, and model-driven decisioning
  • Partner with IT and Delivery teams to ensure underwriting strategies are accurately implemented in systems and monitored post-deployment
  • Develop robustmonitoring and feedback loops to assess guideline and model performance, identify issues, and recommend enhancements
  • Produce executive-ready materials explaining underwriting logic, tradeoffs, and impacts in a clear and compelling manner
  • Lead, mentor, and develop a team of strategy professionals; set expectations, provide coaching, and manage performance
  • Represent underwriting strategy in senior leadership forums and cross-functional design decisions

KEY SKILLS &

COMPETENCIES:

  • Underwriting & Decision Science Expertise – Deep understanding of underwriting guidelines, decision frameworks, and the practical application of predictive models
  • Strategic Translation – Ability to convert abstract risk appetite and analytic insight into executable underwriting rules and guidance
  • Analytical Fluency – Comfort partnering with data science, actuarial, and analytics teams; able to challenge and interpret model outputs
  • Operational Mindset – Understands system constraints, frontline usability, and the realities of deploying strategy at scale
  • Change Leadership – Proven ability to lead teams through significant change in tools, processes, and ways of working
  • People Leadership – Demonstrated success as a people manager, including talent development and performance management
  • Executive Communication – Ability to explain complex underwriting and modeling concepts succinctly to senior leaders

WHAT YOU NEED

TO APPLY:

  • 7+ years of relevant work experience and 3+ years of proven experience leading cross functional teams
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