Underwriting Specialist Technology, Commercial Lines

Our Technology and Life Sciences Underwriting team is seeking an experienced Small Commercial Lines Technology Underwriter to join our growing team in Massachusetts and New York.

This is a full-time, exempt position with flexibility to work in a hybrid or fully remote arrangement.

Responsible for identifying, soliciting, underwriting and selling new and renewal Technology accounts that drive profitable growth and align with Technology’s appetite and mix goals. Apply technical, sales and analytical skills to provide insurance solutions that help Hanover’s customers manage risk. Demonstrates a thorough understanding of Hanover’s strategies and appetites and will use internal and external data to make appropriate individual and portfolio risk decisions.

Serves as a resource and advisor to core underwriters, helping them understand technology risk appetite and assess liability, professional, and cyber exposures. Operates with limited daily supervision, seeks technical direction for matters outside one’s authority and general expertise. Operates within a standard letter of authority for all underwriting decisions while managing a book of business, generally with moderate technical complexity and coordination.

• Employees are expected to meet the essential functions of their role, including maintaining regular, predictable and reliable attendance and adhering to their assigned work schedules.
• Onsite attendance requirements may vary by position and are subject to change based on business needs consistent with applicable law.
• Communicate effectively with internal and external stakeholders using appropriate channels, including phone, email, teams, and in person interactions as required.
• Ability to maintain sound judgement and attention to detail while managing multiple priorities under pressure in a fast-paced environment.
• The company will provide reasonable accommodations to enable employees to perform the essential functions of the role, consistent with applicable law.
• Technical Underwriting
• Apply underwriting concepts including risk selection, hazard identification, coverage implications, and loss analysis.
• Utilize underwriting tools and adhere to guidelines to ensure compliance and profitability.
• Understand pricing components and rating methodology; correlate pricing to exposure, financial analysis, and competitive positioning.
• Ask critical questions to uncover full scope of operations and exposures when presented with limited information.
• Complete file documentation per best practices and regulatory requirements; clearly articulate account decisions.
• Follow CAT guidelines and maintain underwriting discipline to minimize exposure and appropriately price risks.
• Provide accurate rating instructions for quotes prior to proposal generation.
• Able to underwrite and price Technology specialty coverages such as products, professional, and cyber liability with some guidance on more complex exposures.
• Portfolio Management & Financial Acumen
• Manage assigned portfolio to achieve goals for premium, profitability, retention, industry mix, and new business.
• Analyze financial reports and insurance performance metrics (e.g., OBIEE) to inform risk management decisions.
• Understand market factors impacting pricing, including distribution channels, competition, growth strategies, regulation, and reinsurance costs.
• Prepare and review adverse underwriting decisions, rate appeals, and declinations to drive results within territory.
• Sales Acumen & Customer Advocacy
• Identify, solicit, pipeline, negotiate, and close accounts aligned with Technology and branch strategies.
• Profile agency partners and strategically market capabilities to agents.
• Maintain current knowledge of…