Claims Handler
Listed on 2026-10-05
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Insurance
Insurance Agent & Advisor, Insurance Claims, Property Insurance, Insurance Sales
SJL Insurance Services is proud to be an innovative and forward-thinking insurance broker, providing a high-quality, professional service to a diverse portfolio of clients.
As a Claims Handler
, you will play a key role in managing both new and existing claims, ensuring each case is handled accurately, efficiently and with professionalism from start to finish.
Excellent written and verbal communication skills are essential, as you will be dealing with clients and other stakeholders on a regular basis. We are looking for someone who maintains a positive and professional approach, while consistently delivering a high level of customer service.
Career development and progression are extremely important to us. We are therefore looking for an individual who is hard-working, ambitious and motivated, with a genuine desire to develop their skills, take on new challenges and build a long-term career within the business.
If you are enthusiastic, customer-focused and keen to grow within a supportive and forward-thinking organisation, we would love to hear from you.
Responsibilities & Duties:- To undertake the claim function, ensuring fair treatment of our clients
- Provide advice and guidance through the claims process
- Receive notification new insurance claim notifications
- Notify insurers of any potential/new claims
- Collect accurate information and documentation to process a claim
- Provide an explanation to policyholders on the cover provided by their policy
- Monitor the progress of a claim and update internal systems
- Liaise with solicitors, as well as other legal and claims professionals
- Ensure the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines
- Proactively contact other stakeholders to ensure communication with all parties is up to date
- To ensure that all communications with brokers, insurers, loss adjusters are accurately recorded
- Ability to prioritise and organise workload to ensure that deadlines are adhered to
- Ability to construct effective written communications
- Ability to liaise confidently and effectively via the telephone and in writing
- Ability to logically solve problems
- Ability to follow internal processes and update records
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