Call Center - Insurance Personal Lines

HIRING NOW! AGENCY SERVICES ASSOCIATE – HYBRID IN WORCESTER, MA

A nationally industry‑leading Property & Casualty insurance company honored as one of America’s Top Employers by Forbes and a Best Place to Work by Business Insurance is hiring a Claims Service Representative to work from the comfort of your home.

$21.51/hour

Hybrid in Worcester, MA

Training: M-F, 8:30 am – 4:00 pm EST

After training: M-F, 8:00 am – 6:00 pm EST

• Best‑in‑Class Training: initial instructor‑led and self‑study training followed by ongoing coaching and mentorship.
• Clear Career Path: collaborative environment that fosters development and growth with potential career advancement within the Company.

• Receive inbound calls from agents, policyholders, and field representatives in a dynamic call center environment.
• Timely manage an individual diary of pending items requiring follow‑up via email or outbound phone call.
• Accurately interpret and verify new and renewal policy transactions, policy coverages, and policy changes for agents.
• Communicate underwriting guidelines to agents.
• Respond to simple as well as complex billing inquiries from agents and policyholders.
• Provide agents and policyholders with technical support and troubleshooting on company systems.
• Partner with others within Personal Lines to resolve policy or billing related issues.
• Deliver highly positive service experiences consistent with key performance metrics, quality standards and customer experience program.
• Make process improvement recommendations related to procedures, workflows and systems.

• Preferred:
  Bachelor’s degree.
• Minimum: 2 years of experience in a customer service environment.
• Preferred experience in insurance, finance, or hospitality industry.
• Comfortable navigating PCs and standard business software, and able to provide technical support and troubleshooting.
• Driven to be proficient with service delivery and quality metrics, insurance policy concepts, billing practices and technical troubleshooting skills.
• Able to commit to the entirety of the training program and receptive to coaching and feedback.

• Customer Service
• Call Center
• Insurance
• Personal Lines
• Financial
• Finance
• Retail
• Bank
• Customer Support
• Telephone Etiquette

Equal Opportunity

Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require reasonable accommodation to make your application or interview experience great, please contact

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.