Lottery Fulfillment Supervisor

About the Role

As an Operations Supervisor at Draft Kings, you will lead a team in the fulfillment center of the Jackpocket lottery courier product. You will oversee daily lottery courier operations, ensuring smooth ticket order processing and production goals are met.

• Lead the fulfillment center team, managing resources and tasks to meet production targets.
• Serve as Manager‑on‑Duty, managing shift scheduling, attendance, and employee breaks.
• Troubleshoot and resolve operational challenges such as internet outages, power failures, and staffing shortages.
• Accurately and promptly handle redemption of high‑value lottery tickets.
• Manage inventory and order office supplies and equipment as needed.

• Availability for a continuous operation, including nights, weekends, and holidays.
• Commitment to safety, efficiency, and regulatory compliance.
• Strong leadership and problem‑solving skills to promote a positive work environment.
• Experience in fast‑paced environments with proficiency in Microsoft Excel and common software.
• Self‑starter mentality with sharp attention to detail and prioritization abilities.
• Experience recruiting, hiring, training, and motivating employees.
• Physical capability to stand, walk frequently, and lift up to 25 lbs.

US hourly rate: $23.08 - $28.85, plus bonus, equity, and benefits as applicable.

You may need to obtain a gaming license issued by the appropriate state agency as a condition of employment. We will guide you through the process if relevant.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.