Facilities Operations Specialist

Position Title: Facilities Operations Specialist

Department: Facilities

Reports to: Director of Operations & Customer Experience

FLSA Designation: Full-Time, Non-Exempt

Supervises: No direct reports; coordinates vendors and contractors as assigned

The Facilities Operations Specialist supports the safe, efficient, and reliable operation of The Hanover Theatre & Conservatory’s facilities, including the theatre, Conservatory, event spaces, and administrative areas. The position performs and coordinates preventive maintenance, minor repairs, routine inspections, building systems monitoring, vendor services, emergency preparedness, and event-related facility support. Working collaboratively with the Facilities and Building Supervisor and other departments, the Specialist exercises independent judgment to address maintenance concerns, identify risks, and recommend cost-effective solutions within established policies and approval authority.

The following list of essential job functions is not exhaustive and may be supplemented as necessary.

• 1. Perform and coordinate routine building maintenance, minor repairs, furniture assembly, minor construction, and preventive maintenance across organizational facilities.
• 2. Respond promptly to building issues, maintenance requests, and facility emergencies, resolving concerns within assigned authority and escalating as necessary.
• 3. Develop and maintain preventive maintenance schedules, equipment service logs, inspection records, work orders, and repair documentation.
• 4. Monitor building conditions, identify recurring maintenance issues, and recommend corrective actions, equipment replacements, and facility improvements.
• 5. Maintain the organization, cleanliness, and safe storage of facilities equipment, tools, supplies, work spaces, and storage areas.

• 6. Coordinate required inspections, testing, and maintenance of fire alarms, extinguishers, standpipes, fire pumps, sprinklers, and other building systems using appropriately licensed or qualified vendors where required.
• 7. Monitor HVAC equipment through the Automated Logic building management system, adjusting approved operating schedules and settings for occupancy, performances, events, comfort, and energy efficiency.
• 8. Coordinate service and maintenance involving HVAC, plumbing, elevators, electrical systems, fire protection, access control, and security systems.
• 9. Maintain inspection and service records, track deficiencies, and coordinate corrective actions with internal personnel and external providers.
• 10. Partner with the Director of Operations & Customer Experience to maintain and implement emergency preparedness procedures, fire evacuation plans, and safety protocols.
• 11. Support weather-related facility needs, including snow and ice response, flooding prevention, and emergency building preparation.

• 12. Serve as a primary point of contact for assigned maintenance, cleaning, and building service vendors; coordinate schedules, monitor service quality, and communicate deficiencies.
• 13. Monitor cleaning schedules, sanitation standards, supply inventory, and facility conditions.
• 14. Assist with vendor proposals, service agreements, purchasing, inventory tracking, and expense monitoring under established approval procedures.
• 15. Coordinate contractor access, scheduling, and worksite readiness for approved building maintenance and repairs.

• 16. Coordinate and assist with facility setup and breakdown for performances, rehearsals, Conservatory classes, rentals, and special events, including tables, chairs, portable bars, and equipment.
• 17. Collaborate with the Facilities and Building Supervisor, Front of House, Production, Conservatory, Events, and other departments on operational readiness and facility needs.
• 18. Communicate maintenance concerns, project updates, service interruptions, and operational risks to the Director of Operations & Customer Experience.
• 19. Support after-hours building emergencies and operational needs, including occasional evening, weekend, and holiday assignments as scheduled or required.
• 20. Perform other duties as assigned consistent with the position.
• 21. Adhere to the organization’s values in interactions with staff, volunteers, and the public.
• 22. Comply with organizational rules and regulations for the safe and efficient operation of all spaces.