Service Dispatch Supervisor

Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.

Stanley Access Technologies is recognized as an industry leader in the manufacturing, installation, and servicing of automatic doors. Our growing product and service offerings have driven significant growth for our service business. Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others.

Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.

• Direct, remotely, the activities of 10-25 service technicians and possibly 1 dispatcher, share on call duties
• Oversee and develop processes and tools to drive productivity, efficiency and customer satisfaction that will maximize revenue, and visiting new and existing customers a must.
• Meet or exceed region service goals including incoming business, sales, expense/revenue ratio, service delivery, margin rates, inventory, etc.
• Create an environment which achieves ultimate customer service/satisfaction while meeting/exceeding region targets.
• Form high performing teams and lead regional efforts to source, hire, train and develop talent.
• Provide leadership in setting and achieving Region goals in the profitable installation, maintenance and repair of Stanley products and the growth of the service direct customer base.
• Analyze, develop, and implement systems and process productivity enhancements.
• Direct leadership of Service Technicians, Service Dispatcher, Warehouse personnel and administrative support.
• Participate actively and support all initiatives such as hiring, training and mentoring service technicians to drive efficiency.
• Model, foster and drive the Stanley values including Accountability, Respect, Integrity, Vision, Stretch, Boundaryless and Speed.
• Audit of all incoming work orders for accuracy, i.e., Part numbers, Door ’s, Signatures, Customer Forms, PO numbers and NTE.
• Perform half day or full day ride along, evaluate work practices and safety equipment

• Bachelor’s degree preferred, High School diploma required
• A valid state driver’s license, without restrictions, is required for this position.
• A clean driving record
• Ability to work nights and/or weekends, as necessary
• Proven track record of success
• Ability to work in a fast paced, chaotic environment
• Proven team builder and player
• Strong business acumen (Drive productivity, P&L understanding, data analysis)
• Demonstrated communication skills
• Excellent team and interpersonal skills
• Strong detail orientation
• Strong computer skills (Microsoft applications, Microsoft Dynamics
  365, Spreadsheets, word processing)

• Prior field sales or field service experience
• Prior experience with high involvement work teams

Allegion is a Great Place to Grow your Career if:

• You’re seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, "this is your business, run with it".
• You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
• You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
• You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee…