Automotive Service Manager

Overview

Automotive Service Manager needed for a high‑volume new‑car dealership in Worcester County, MA. This is an opportunity to join a busy, turn‑key Service Department with room for growth. The ideal candidate is a great communicator, natural leader, and able to hold staff accountable and motivated daily. This position reports directly to the General Manager and requires an organized, process‑driven manager capable of leading a high‑volume department.

• Oversee day‑to‑day operations of the service department.
• Create and implement processes to increase efficiency, customer satisfaction, and profitability.
• Set a clear vision for the Service Department to achieve performance goals.
• Hold daily and weekly meetings, including 1:1s with team members.
• Ensure the department obtains good CSI by building and maintaining customer relationships.
• Oversee the Service Advisors and ensure ROs are written up and closed promptly.
• Manage and supervise service technicians to ensure work meets high standards and timelines.
• Provide training to technicians to improve skills and knowledge.
• Recruit, interview, train staff, and conduct performance reviews.
• Create an exceptional customer experience to drive loyalty.
• Develop and manage budgets and operating plans, monitoring performance and adjusting as needed.
• Maintain up‑to‑date knowledge of automotive technologies and industry trends.
• Collaborate with other dealership departments for seamless operations.
• Ensure the Service area is ready for customers with proper displays and information.
• Perform other duties as required.

• Compensation range: $175,000 – $210,000++ (based on experience and performance).
• Generous PTO package starting from first day of employment.

• Submit your most recent resume at  or call .

ASG honors confidentiality and will never contact your current employer or jeopardize your current job. All resume submissions will be kept in the strictest confidence.