Meat & Seafood Operations Specialist

Overview

Purpose. Responsible for engaging, coaching, and developing department managers and their teams for the maximization of sales and profits; enhanced merchandising; service first; improved shrink; excellence in execution plus the selection, development, and training of department teams. Likewise ensures that Department Managers work to maintain clean, efficient, well-stocked stores with competitive prices and fast friendly customer service. Ensures that operations are consistent with established Company policies and objectives.

• Ensures that store and department objectives are in alignment with division goals.
• Works collaboratively with store directors and department managers to ensure that common objectives are being addressed.
• Works closely with division category merchandising teams to insure an understanding of merchandising goals and execution.
• Provides expert knowledge through instruction, coaching and development, to enable department managers to achieve company, division, district, and store objectives. Proactively stays in touch with new trends and practices to improve operational performance.
• Focuses on the clarification of roles and responsibilities, establishing clear lines of accountability.

• Coaches’ department managers in all aspects of financial management: sales planning; ordering; inventory management; merchandising for sales and profits; labor scheduling.
• Assists store associates in using and interpreting IT reports, becoming proficient with new technology and utilizing it to its maximum advantage.
• Constantly monitors and recommends ways to control operating costs and maximize return on investment.
• Analyzes financial reports; sales and profits trends; labor planning and scheduling; customer feedback; associate feedback, etc.

• Attends sales and merchandising execution meetings with division office staff. Works in collaboration with the merchandising team on ideas to drive sales and profits; identify problems and arrive at solutions.
• Communicates sales and merchandising expectations to department teams through regular visits, meetings, and communications. Reviews and monitors in-store signing programs.
• Visits all assigned stores on a regular basis. Coaches’ department managers regarding excellence in execution. Monitors pricing, advertising, shrink, order-writing, stock rotation, accounting procedures, product mix, inventories, safety, sanitation, grosses, employee relations and sales-per-manhour on a continuing basis. Provides technical assistance, training and coaching to store management and department managers, as necessary.
• Evaluates Shaws’ and competitors’ operations from a customer perspective. Routinely look for areas for improvement and innovative opportunities. Recommends/implements aggressive plans to counteract loss of sales and profits. Communicates changes to division office staff and coordinates sales plans to maintain sales. Keeps abreast of new ideas and innovations in the grocery industry.

• Responsible for consulting with store directors and department managers regarding human resource management. To include staffing, performance management, succession planning, diversity, technical training, development, cross development, change management, recognition, and engagement.
• Works to enhance associate engagement. Demonstrates this by maintaining an open-door policy. Motivates and coach’s department managers in effective supervision, management skills and associate engagement.
• Works through district trainers to ensure that an adequate supply of trained department managers is ready as required.
• Coaches’ department managers to utilize in-store training lead and skill programs to enhance and maximize performance.
• Maintains good associate and customer relations. Handles customer and employee complaints as necessary through oral or written communications.

• Sets and monitors standards, within prescribed Company and Division guidelines, regarding quality, variety, and general appearance of products, store conditions and levels of customer service. Supports and implements Company…