Clinic Operation Manager

Clinic/Center Operations Manager

Location: Worcester, MA

Join an established and growing organization as Kaleidoscope ABA looks for its newest addition to the team‑as an Operations Manager. The Center Operations Manager position is an integral part of Kaleidoscope ABA’s mission to deliver therapeutic services to children with autism.

The Center Operations Manager will be involved in many facets of the center’s operations, including day‑to‑day staff and services management, recruitment, scheduling, customer service, reporting, and general administrative tasks to support the center’s operations. The Manager will maintain accurate records related to staffing and delivery of service for each case, assist in the creation, maintenance, and management of a master schedule, and ensure clinical cases are adequately staffed within budgetary constraints authorized by the client’s insurer.

The Program Manager will support HR, Operations, and the Clinical departments, serving as a reliable source of information to staff, clients, peers, and management. They will act as the liaison between administrative and clinical staff and serve as the primary point of contact regarding case assignment and staff availability. Additional duties may be assigned based on the needs of the company.

• Medical, Dental, and Vision insurance through United Healthcare
• Paid time off, including vacation, sick leave, and 8 paid holidays
• Long‑term disability and life insurance
• 401(k) with a 6% match and a two‑year vesting schedule
• Weekly pay each Thursday

• Perform each essential duty satisfactorily, react to change productively, and handle other essential tasks as assigned
• Professional knowledge and experience in business operations, growth, staff scheduling, personnel management, customer acquisition, and related operational skills
• High standard of ethical conduct and respect for confidentiality
• Honesty and integrity
• Ability to work and communicate with internal and external clients in a polite, courteous, and cooperative manner

• Bachelor’s Degree or equivalent work experience
• Bachelor’s degree in Marketing, Business Administration, or Healthcare Management preferred

• Five years of management experience in a professional environment, preferably in medical, behavioral health, PT, OT office (or similar) operations
• Experience building and retaining customers
• Five to seven years of experience managing and developing staff preferred
• Prior Practice Managers and Retail Managers encouraged to apply

• Strong rapport‑building skills and ability to manage staff
• Sense of urgency
• Ability to work independently toward assigned goals
• Excellent time management and organization skills
• Ability to manage multiple tasks, prioritize, and meet deadlines
• Attention to detail
• Ability to administer processes across the center consistently
• Superb communication skills
• Ability to listen and communicate well with management, staff, and families/clients
• Professional appearance and presentation required

• Proficient in Microsoft Office applications including Word, Excel, and Power Point
• Proficiency in using email and Outlook
• Ability to keep accurate records, work in the database, use Excel, and track processes accurately

• Exposure to constant or intermittent sounds that may cause distraction
• Considerable stress may occur due to pressure of meeting service requirements
• Hours:
  
  7:30 a.m. to 5:00 p.m.; must fulfill position duties regardless of hours worked; may vary with recruitment projects; see offer letter for assigned hours and potential changes based on company needs
• Full‑time duties essential
• Ability to read/respond to emails and accept calls outside of work hours

Kaleidoscope Family Solutions ABA and its affiliates do not discriminate and are Equal Opportunity Employers.