General Manager - Fire Protection

About the Opportunity

HV Talent Group is partnering with a well‑established, rapidly growing fire protection and life safety services organization seeking a dynamic General Manager to lead branch operations within a defined geographic territory.

This role oversees all service and construction activity, drives operational performance, leads field and office teams, and partners cross‑functionally to grow revenue while maintaining exceptional customer satisfaction.

This is a high‑impact leadership role for someone who thrives in a fast‑paced, field service‑driven environment.

Position Summary

The General Manager has full operational oversight of service and project execution within their assigned territory. This includes leadership of field technicians, warehouse operations, and office support staff, while partnering closely with sales and construction leadership to achieve revenue and performance targets.

The ideal candidate combines operational discipline, strategic thinking, financial acumen, and strong people leadership skills.

Key Responsibilities

• Oversee all service and construction activity within the territory
• Lead day‑to‑day branch operations, ensuring efficiency and quality execution
• Monitor performance metrics, revenue targets, and operational KPIs
• Conduct monthly performance reviews with senior leadership

• Manage field technicians, office support staff, and warehouse personnel
• Recruit, hire, train, and develop team members
• Provide coaching, performance management, and professional development
• Foster a culture of accountability, safety, and continuous improvement

• Partner with sales and construction leadership to drive territory growth
• Support strategic planning and territory expansion initiatives
• Track and analyze operational and sales data
• Forecast performance and identify improvement opportunities

• Respond to escalated customer issues and emergency calls
• Maintain high levels of customer satisfaction
• Ensure safety compliance and best practices across field teams
• Promote a culture rooted in responsiveness, respect, and professionalism

• Review territory billing for accuracy
• Partner with collections to manage receivables
• Oversee local inventory and materials management
• Maintain P&L awareness and operational budget discipline

Qualifications

• Proven success in an operational leadership or branch management role
• Experience with in a field service organization required
• Strong preference for fire protection, life safety, HVAC, security, or related industries
• Demonstrated ability to manage teams in fast‑paced environments
• Strong analytical and strategic decision‑making capabilities
• Working knowledge of P&L management and financial reporting
• Excellent communication, leadership, and influencing skills
• Self‑motivated, organized, and results‑driven
• Bachelor’s degree preferred, or equivalent experience

Technical Skills

• General computer proficiency required
• Experience with CRM systems (Salesforce preferred)
• Proficient in Microsoft Office
• Familiarity with field service or ERP software a plus

Core Competencies

• Leadership & Team Development
• Strategic Thinking
• Operational Excellence
• Problem Solving
• Sound Judgment
• Ethical & Professional Conduct
• Adaptability in a Dynamic Environment

• Primarily office‑based with occasional warehouse or field exposure
• Frequent sitting; occasional standing and walking
• Occasional lifting up to 30 lbs
• Standard vision and communication requirements

This is an opportunity to lead a high‑performing branch within a growing organization that values responsiveness, operational excellence, and long‑term customer partnerships.

If you are a hands‑on leader who enjoys building teams, driving performance, and expanding market presence, we encourage you to apply.

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Disclaimer:
This job description is intended to provide a general overview of the responsibilities and requirements of the position. It is not an exhaustive list of all duties, responsibilities, and skills required. The company reserves the right to amend and change responsibilities to meet business and…