Senior Operations Leader

Overview

Everything’s on the menu ept compromise.

The Wonder app is the premiere platform to feed every craving, all in one order. Our 25+ award-winning restaurant partners span every cuisine you can think of, from Greek to Thai, and come from the minds of the best chefs in the industry—Bobby Flay, José Andrés, Marcus Samuelsson, and more. Diners can mix and match dishes from as many Made by Wonder restaurants as they’d like or order from neighborhood gems near them.

Everything is made to order at our brick-and-mortar locations across the East Coast and delivered fast and free, with new locations opening weekly. Join a team of technology, culinary, and logistics pioneers, backed by top-tier venture capitalists, to help us make great food more accessible.

The Role

Senior Operations Leader, located at a Wonder facility that serves multiple brands, channels, and delivery methods. You will lead a multifunctional team, manage cross-brand collaboration, and own the local P&L like a General Manager. Operational dexterity is essential as you navigate staffing decisions, vendor relations, and cross-functional collaboration with employees and contract partners. This is a growth opportunity for an experienced leader from operations, logistics, eCommerce, hospitality, or related domains to build and grow a complex operation.

• Lead Day-to-Day Operations with Excellence
• Oversee day-to-day operations across kitchen, service, and fulfillment channels (dine-in, pickup, delivery)
• Optimize labor deployment, throughput, and service execution to meet evolving business needs
• Ensure adherence to labor, food safety, team member safety, and compliance standards
• Monitor and manage inventory accuracy, waste reduction, and product shelf life adherence
• Maintain operational readiness by forecasting demand, resolving obstacles, and adjusting workflows in real-time
• Monitor customer feedback and operational trends to drive data-informed decisions and service excellence
• Set and drive operational KPIs, aligning internal and external contributors

• Manage Team and Partner Performance
• Hire, onboard, coach, schedule, and develop a high-performing hourly team and shift leaders
• Lead a blended on-site workforce of internal employees and external partners
• Foster a collaborative, on-brand environment where Wonder and third-party teams operate seamlessly
• Address performance issues with coaching and performance tools
• Ensure compliance with state and federal labor laws

• Drive Business Results & Own the P&L
• Take full ownership of the location’s P&L and use data to influence labor efficiency, food costs, and margin
• Establish and track KPIs related to guest experience, order accuracy, throughput, and financial performance
• Partner cross-functionally to identify cost-saving and revenue-driving opportunities
• Build action plans from local performance insights and customer feedback

• Grow the Business
• Own and drive company talent pipelines with succession planning
• Develop trainers for new store openings and onboarding consistency
• Mentor managers-in-training for potential transfers or leadership roles
• Model company values and reinforce performance standards
• Anticipate future needs and align staffing and development for growth
• Contribute to innovation by sharing feedback and piloting new initiatives

• Manage Partnerships & Represent the Wonder Brand
• Serve as on-site contact for brand partners, vendors, and contracted operators
• Nurture relationships with local stakeholders to foster trust and consistency
• Ensure each brand adheres to Wonder’s service and quality standards
• Represent Wonder in local community and business interactions

• A business operator with at least 3 years of experience leading high-volume, complex operations in logistics, field-based retail, hospitality, food, or eCommerce
• Experience in fast-growing, operationally complex environments such as high-growth startups, multi-unit retail, or on-demand services
• Proven leadership with progressive growth and advancement
• Demonstrated success in full P&L ownership, KPI management, and driving operational results
• A proactive problem solver who thrives in fast-paced, ambiguous environments
• Comfortable managing…