HVAC​/R Branch Manager Commercial & Industrial

Overview

Cool Sys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions.

Our services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization. We also offer engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi‑site rollouts across states.

Based in Southern California since 2007, Cool Sys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals.

No wonder Newsweek named Cool Sys one of America’s Greatest Workplaces!

We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include:

• Competitive pay: from $120‑150K depending on experience, plus bonus
• Benefits: Medical, Dental, Vision and Prescription coverage.
• Paid vacation, holidays, and floating holiday.
• 401(K) with Company match.
• Company‑sponsored life insurance, as well as optional AD&D, short and long‑term disability.
• Tuition reimbursement.
• Employee discounts on vehicles, hotels, theme parks, select cell‑phone bills and so much more.
• Pet Insurance.
• Legal Plan, and  Protection.

The Branch Manager leads the administrative team in supporting our HVAC and refrigeration Technicians in the field. This manager works directly with Service Manager, Technicians, Dispatch, Purchasing, and other managers to ensure customer satisfaction while meeting departmental goals and objectives. The Branch Manager will present themselves as a senior company representative, often communicating directly with customers, vendors, and suppliers to ensure accurate communication of job or project status and requirements.

In addition, the Branch Manager has P&L ownership for their respective branch.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Has ultimate responsibility and accountability for the success of the branch.
• In larger branches, the Branch Manager will be responsible for leading and directing the Dispatcher and Assistant Branch Manager (ABM); in smaller branches the Branch Manager will be responsible for leading and directing the Service Techs.
• Responsibilities include leading and directing the Dispatch and ABM functions of the branch; this includes but is not limited to, achieving the Annual Procurement Plan (e.g., hitting targeted vendor spend discount rates) and monitoring Dispatching functions daily.
• Maintains communication with vendors and customers and internal teams to ensure prompt and professional service.
• Grows branch revenue and maximizes branch profitability.
• Prioritizes customer needs by delivering high-quality service and engaging with partners, with an emphasis on continuously improving the customer experience.
• Develops and monitors budgets, goals, and objectives to maintain satisfactory P/L.
• Review all work orders for accuracy assigned to Service Manager’s Call to Billing (C2B) queue, as well as payroll/timecard reports.
• Reviews and approves quotes to customers promptly.
• Communicate daily with Dispatch, reporting on project information, estimated job completion time, labor hours, and parts or material used.
• Following company operational processes and manages operational KPIs and metrics.
• Work with team to update customers, build quotes, help procure hard to find parts, and other administrative duties needed to properly run the branch.
• Supports the Service Manager in interviewing, screening, and evaluating Technicians.
• Screens, interviews, and evaluates administrative personnel to meet workload demands.
• Provides oversight in scheduling Technicians (day, night, and weekends) to meet service demands and customer expectations.
• Responsible for staff performance appraisals, reviews, and setting improvement goals for their direct reports per company requirements.
• Complies with all applicable health and safety regulations, policies, and established work practices; ensures appropriate employee safety training and compliance is…