Mgr Applications Security, Epic and Workday

About the Role

Exempt. Hiring Range: $ - $.

Schedule:

Monday through Friday, 0800‑Shift, 8 hours, 40 hours weekly. Signing bonus may be available at the interviewer’s discretion.

Responsible for managing and developing a team and building relationships with operational leaders to drive departmental and organizational objectives.

• Relationship Building and Proactive Management
  • Establishes and maintains effective working relationships with operational staff.
  • Proactively identifies barriers to completing work requirements and escalates issues as needed.
  • Adapts to shifts in the dynamic healthcare environment by assigning and prioritizing work effectively.
• Application Management
  • Understand and define application roadmap for all critical applications.
  • Measure and ensure adoption of core technologies throughout the organization.
  • Monitor, recommend, and ensure end‑of‑life systems are managed to maintain continuity.
  • Plan and oversee annual strategy for all portfolio optimization initiatives.
  • Oversee the application upgrade process, including recommending new functionality.
  • Lead discussions with subject matter experts, caregivers, and vendors to evaluate and configure application features.
  • Direct configuration of application features, security settings, and creation of support documentation, including test scripts and workflow diagrams.
• Product and System Evaluation
  • Partner with clinical stakeholders and IS Shared Services to drive product selection and evaluate system functionality to ensure it meets customer requirements.
• Knowledge Advancement
  • Actively learn and apply new skills to improve support for customers and coworkers.
  • Continuously advance knowledge of current products, including obtaining application certifications.
  • Actively participate in professional development programs defined by the department.
• Troubleshooting and Issue Resolution
  • Monitor and engage in ticket triage process and analysis to determine appropriate work streams.
  • Assist in scoping efforts for issue resolution.
  • Help monitor and meet service level agreements.
  • Identify common trends and proactively address key drivers.
  • Direct troubleshooting of application components within server configurations.
• Vendor Coordination
  • Manage working relationships with third‑party vendors to ensure installation and configuration of software comply with UMMH standards.
• Project Management Responsibilities
  • Manage work across various functional teams for cross‑functional projects.
  • Monitor project scope and adherence to project management guidelines.
  • Participate or develop application‑related project plans.
  • Escalate issues as needed to ensure timely resolution.
  • Participate in project estimation work.
  • Develop and enforce department procedures and standards for deployment and configuration.
  • Establish and uphold build standards to ensure consistency and quality.
• Personnel Management
  • Oversee the on‑call schedule and act as the primary escalation point for on‑call analysts.
  • Manage employee workloads, create KPIs/metrics, and track overall performance.
  • Conduct annual performance reviews and support staff development.
  • Execute administrative duties, including accurate time‑sheet submission, payroll approval, staffing level maintenance, and budget participation.
• Staff Development and Engagement
  • Help staff stay engaged with their work and support career goals.
  • Provide guidance and opportunities for professional growth and serve as primary mentor.
  • Focus on maintaining a happy, engaged workforce.
• Adaptability
  • Demonstrate high adaptability to dynamic responsibilities and evolving project requirements. Must be able to work off hours as needed and participate in an on‑call rotation.

• License/Certification/Education
  • Required:
    
    Bachelor’s degree or 8 years equivalent experience.
  • Required:
    
    Epic/Workday/Application certifications or ability to achieve.
  • Required:
    
    Lean Green Belt certification or ability to achieve.
  • Preferred:
    Project Management certification (PMP/CAPM).
• Experience/Skills
  • Required:
    
    5 years experience with enterprise platforms (EHRs/ITSM/ERPs).
  • Required:
    
    Strong interpersonal skills with the ability to engage and motivate teams.
  • Required:
    
    Strong leadership skills, proactive approach to…