Operations Manager, Berkshire Pulse

Position Summary

The Operations Manager is responsible for overseeing the daily administrative, programming support, and logistical operations of Berkshire Pulse’s studios in Housatonic, MA. They serve as the bridge between administrative and artistic staff, faculty, students/parents, and community members to ensure seamless day-to-day operations and communications.

Successful candidates will have direct experience managing others (both those who report to them and “managing‑up”), strong communication and interpersonal skills, and the ability to lead with clarity, compassion, and accountability. They are adept at anticipating, troubleshooting, and solving problems, including delegating tasks among staff/vendors to keep student support and studio operations running smoothly. They keep Senior Management informed of Pulse support staff and organizational systems’ successes, challenges, and opportunities for improvement.

They understand the importance of maintaining quality standards of Pulse’s current programs, student/customer support, and facility operations, while actively supporting the organization’s vision and planning for its future home.

• Supervise and facilitate front desk staffing and operations, including but not limited to: opening and closing studios, and performing end‑of‑the‑day maintenance tasks; creating, organizing, and maintaining front desk documents and signage; enrolling new students and processing registrations; payment collection and processing for students and renters; enforcing Pulse’s Code of Conduct and safety protocols.
• Supervise front desk staff’s external communications to ensure accuracy and timely responses, and that communications are forwarded to the correct staff or faculty.
• Update and maintain organizational contacts and distribution lists.

• Collaborate with/delegate tasks to the Administrative Assistant and front desk staff to prepare and facilitate registrations at the beginning of each Fall, Spring, and Summer session.
• Help facilitate website updates (Word Press) specific to the registration process.
• Hire, train, and manage Front Desk Supervisor and front desk staff, including approving work schedules and facilitating individual tasks/projects.
• Manage the Administrative Assistant in their office management and class support responsibilities.
• Provide regular feedback and lead performance reviews; provide support and mentorship to support staff to help achieve their performance goals.

• Assist the Programs teams with drafting teaching and seasonal staff contracts, and the Finance Director in administering monthly payroll for teaching artists and support staff.
• Oversee company management logistics (housing, transportation, and communications) for out‑of‑town teachers and artists.

• Manage all aspects of Pulse’s studio rental program, and collaborate with the In‑School & Community Programs Manager to facilitate artist residencies.
• Assist with coordinating and arranging staffing for community events and performances, both at Pulse’s studios and at off‑site venues.

• With the Executive Director, serve as a Super Admin for managing Pulse’s Google Suite and oversee the Mind Body registration system and client database.
• Generate and/or proof reports for the Finance, Fundraising, and Programming purposes.

• Oversee daily operations associated with facility maintenance: monitoring office and cleaning supplies, updating protocols, vendor relations and communications, and communicating with landlord about issues and maintenance needs in public areas.
• Maintain and enforce Code of Conduct and safety protocols affiliated with facility maintenance and daily operations; train staff and communicate changes with students/community members.
• Ensure facility and studio operations comply with Pulse’s accessibility plan and ADA requirements.

• Bachelor’s degree or equivalent combination of education and work experience.
• Three or more years of direct experience supervising and managing staff.
• Customer service experience is highly desirable; some…